Support review and closure of corrective actions required by customers in a timely manner. Challenge submitted corrective actions of suppliers to assure their effectiveness and appropriateness; validate root cause analysis against reported failure analysis.
Drives supplier 8D Team on completion of urgent quality issues and provides update to Corporate Quality Assurance / Corporate SQE; drive completion of investigation through task force meetings
Drive continuous improvement and maintain communication with assigned suppliers through quality focus meetings and sharing of lessons learned.
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Troubleshoot and resolve customer and system issues by identifying root causes and delivering effective solutions or workarounds.
Collaborate with internal R&D, Sales, and Marketing teams to support current and future product features based on market and customer needs.
Travel to customer sites, locally and internationally, for system installation, test commissioning, troubleshooting, and on-site technical support.
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Collaborate with production and Research and Development (R&D) to promote the simultaneous engineering process for combined product and process development with the aim of generating manufacturable new products in accordance with the Center of Excellence (CoE) and division's needs.
Assist in conducting early evaluations of manufacturing technology suppliers in Asia Pacific (APAC) region which would enhance B. Braun manufacturing capabilities, especially in the area of innovative automation technologies built around the medical product manufacturing and assembly processes.
For more senior position level, shall provide training concepts and execution recommendations for technically skilled workers, to be implemented by a technical training center.
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Document routine preventive maintenance and unscheduled failures details on system database
Provide inputs to Shift Coordinator or Equipment Engineer to improve PM cycle-time, tool availability, quality/workmanship, reduce media scrap and cost of ownership.
Provide Technical training and certification for junior technician.
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Create, review, and coordinate Engineering Change Orders implementation with the CM partner and make process improvement recommendations.
Acts as a primary interface with the Teradyne NPI Ops team / Engineering team during the release of a new assemblies or revisions to assemblies already in use.
To work with the CM partner to drive operation improvement.
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Key Responsibilities as a Technical Support Engineer, you will be expected to contribute to the whole team from your gift of talents, intellect, experience, and enthusiasm, as well as have fun!
You will be responsible for installing, upgrading NI/Emerson OptimalPlus systems and performing various integration tasks between NI/Emerson OptimalPlus systems and Customer’s systems and network.
You will be responsible for providing IT maintenance and administration for NI/Emerson OptimalPlus hardware and database for the customer production environment. You will be responsible for supporting customer’s technical requests and troubleshoot technical issues in NI/Emerson OptimalPlus systems and interface to Customer’s systems
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Fixing Mistakes: Issuing Non-Conformance Reports (NCR) when work is sub-standard, and tracking them to make sure the contractor fixes the issue properly.
Testing Witness: Witnessing and signing off on factory tests (FAT) and site testing/commissioning (T&C) for critical M&E systems.
Education: Degree in Electrical or Mechanical Engineering (registered with BEM).
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Own assigned deliverables throughout the software development lifecycle, including design, implementation, integration, troubleshooting, and deployment.
Work closely with project teams to identify and resolve technical risks, dependencies, and delivery challenges to ensure successful project releases.
Contribute to the continuous improvement of development tools, frameworks, and engineering practices.
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