Provide initial technical support and consultation to customers, addressing inquiries and guiding them through product selection and application considerations.
Maintain strong relationships with existing clients through regular follow-ups and understanding their evolving needs to identify potential upsell or cross-sell opportunities.
Participate in industry events, trade shows, and seminars to represent the company and expand professional networks.
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• Bachelor's degree/Diploma in ANY Engineering field
• A year in HVAC
engineering or similar — fresh grads with relevant internship welcome
• Clear written and spoken English
• Follows procedures precisely
records exactly what you observe
• Confident with Microsoft Office
especially Excel
• Basic understanding of ISO 9001
14001 and 45001
⭐ Nice to have: CMMS experience · hands-on testing or lab experience · HVAC service or site exposure · familiarity with any ISO management system
Assist in scheduling and completing service and maintenance plans.
Assist in conducting training programs for customers and channel partners.
Prepare technical reports related to compressor systems and provide feedback to other departments, as well as assist in implementing improvement initiatives.
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Conduct basic repairs and replacements of faulty components in fire protection, electrical, and mechanical equipment under the guidance of experienced technicians.
Adhere strictly to all safety procedures and protocols during site visits, equipment handling, and maintenance tasks to ensure a safe working environment.
Maintain accurate records of all maintenance, repair, and installation activities, including parts used and time spent, for reporting and inventory purposes.
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Manage and process RFQs and Sales Orders, provide competitive quotations, and follow up effectively to secure orders.
Monitor and resolve customer complaints and delivery issues in collaboration with relevant teams to ensure customer satisfaction and timely order fulfilment
Maintain accurate customer data, track opportunities, and generate reports using CRM and ERP systems
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Continuously monitor the quality and yield of the operations and take corrective and preventive actions to ensure conformance.
To ensure that all necessary fixtures, tools and related items for initial run are correctly set-up, using the given tool list.
Support test cuts on new project (FA) and initial run parts. Ensure the correct NC program, Jigs fixture, Tools list and tool table are properly loaded at the appropriate machine to produce the correct part before the start production.
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Respond to service calls and provide on-site technical support and repair services to customers, effectively resolving issues to minimize downtime.
Maintain accurate records of all maintenance, repair activities, and parts used, ensuring comprehensive documentation for service history and inventory management.
Adhere to all safety regulations and company procedures during maintenance and repair operations, promoting a safe working environment.
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