Lead, manage and oversee the daily operations of the customer support team to achieve high levels of customer satisfaction and operational efficiency.
Ensure good customer service through professional and timely handling of customers' enquiries, orders, quotations, service requests, concerns and escalations.
Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management.
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Monitor, troubleshoot, and enhance integration performance, proactively resolving issues to maintain high availability and data integrity.
Maintain documentation and reusable assets to support integration lifecycle management and accelerate future development efforts.
Serve as the team’s MuleSoft subject matter expert, providing guidance on best practices, mentoring colleagues, and fostering knowledge-sharing to elevate integration capabilities across the team.
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Support institutional client order execution across Asia and global equity markets while ensuring adherence to best execution principles, internal dealing policies, and regulatory requirements.
Assist senior execution traders in handling client flow, liquidity monitoring, execution management, and dissemination of market colour.
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