We are looking for an individual to manage and grow our affiliate business across all related plaforms. This role is highly execution-focused and will be responsible for managing affiliate campaigns, creator operations, livestream coordination, performance tracking, and day-to-day affiliate activities.
Core Responsibilities & Scope
The ideal candidate is organized, proactive and experience in managing all plaforms affiliates, creator content, and livestream operations. They responsibilities includes:
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This is not a role where you do as per detailed instructions given. You are joining at a role where strategic and out of the box thinking is required to unlock huge growth potential in several of our digital channels.
What that means for the right candidate: you will have the access to genuinely influence growth strategy. You will work directly with the CEO to identify channel gaps, read the data, and decide what to do next. If you are the kind of person who notices a problem beyond your immediate brief and brings it up — you will thrive here.
Asset Coordination: Coordinate with internal creative and marketing teams to ensure all promotional banners and product photos are ready ahead of campaign deadlines.
Fulfillment Tracking: Monitor daily inbound online orders and coordinate closely with the warehouse team to ensure accurate, on-time packing and delivery.
Issue Resolution: Handle and resolve customer disputes, return/refund requests, and courier delivery issues efficiently.
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Build and grow the affiliate program by recruiting, onboarding, and managing affiliates, creators, and Key Opinion Leaders (KOLs), driving affiliate sales growth through structured campaign planning and product seeding.
Optimize affiliate commission structures and incentive frameworks to retain top-performing partners and sustain revenue growth.
Develop and manage a content calendar spanning livestreams, short-form videos, and affiliate content across platforms including TikTok and Shopee, ensuring all content is conversion-driven and aligned with brand messaging.
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Prepare web-ready assets — banners, product visuals, and campaign graphics that are properly sized, optimised, and consistent across desktop and mobile.
Collaborate with developers and marketers — hand off designs cleanly, understand basic web constraints (responsive layouts, image weights, above-the-fold), and iterate based on real client feedback.
1–2 years of design experience (agency, in-house, or strong freelance/internship work — fresh grads with an exceptional portfolio are welcome to apply)
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Run Affiliate Programs: Set up and optimize brand affiliate campaigns on TikTok Shop, handling commission structures, product sampling setups, and creator targeting.
Strategic Creator Matching: Pair appropriate creators with the right brands and products using category, audience demographics, and historical performance data.
Briefing & Execution: Brief creators clearly on specific campaign objectives, content compliance rules, and key product selling points.
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Candidates should possess Content Strategy skills to develop content calendars, align messaging with brand objectives, and adapt content formats for different channels and target segments.
Experience hosting live streams or on-camera content, especially in beauty or skincare, is highly beneficial.
Familiarity with analytics tools and social commerce features (e.g., TikTok Shop, Instagram Live, marketplace live platforms) is an advantage.
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Work closely with Marketing, Warehouse and Supply Chain team to ensure a smooth operation of online store, including order fulfillment, logistic arrangement, inventory update and product listing.
Search, recommend for new online sales channels.
Contribute towards sales escalation through different and unique strategies.
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Developing practical, innovative or value-added recommendations to address control weaknesses or improving operational efficiency and obtaining management buy-in;
Performing investigations and preparing investigation reports for whistleblowing complaints or any other adhoc investigations under the purview of the Group Internal Audit Department;
Performing periodic follow up on previous recommendations and drafting the report for the Group Manager’s review;
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