Oversee order processing, delivery, and return handling to ensure a smooth and efficient fulfilment process.
Support the planning and execution of digital marketing campaigns including social media ads, email marketing, and paid ads (Google Ads, Facebook Ads, etc.).
Analyze and report on campaign performance, working with the marketing team to optimize for higher engagement and ROI.
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· Conduct e-commerce market surveillance and competitive benchmarking to identify consumer trends and revenue opportunities, driving formulation of adaptive sales strategies that align with market dynamics.
· Managed IT collaboration to maintain e-commerce BI reporting systems; optimized digital operations tools based on business needs to enhance overall e-commerce operational efficiency.
· Cooperate with the e-commerce team to develop and implement plans covering:
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Return Processing: Inspect returned goods, log incoming data, and process exchanges or restocks according to company policy.
Customer Service: Warmly assist walk-in customers, answer product inquiries, and make tailored recommendations.
Cashiering: Process sales transactions accurately using the Point-of-Sale (POS) system (handling cash/card/e-payments) and balance the daily register.
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Return Processing: Inspect returned goods, log incoming data, and process exchanges or restocks according to company policy.
Customer Service: Warmly assist walk-in customers, answer product inquiries, and make tailored recommendations.
Cashiering: Process sales transactions accurately using the Point-of-Sale (POS) system (handling cash/card/e-payments) and balance the daily register.
...