Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
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Plan and organize the most efficient use of resources to meet customer requirements through development and analysis of employee & equipment work schedules. Take measures to ensure that costs are managed and maintained as per approved budget.
Responsible for health and safety of all staff under his care by promoting safety culture, educationg and raising awareness through the most appropriate medium, ensuring adherence to Aerodarat Services Sdn Bhd values & culture.
Complying with customer airline requirements and SLA&
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Plan and organize the most efficient use of resources to meet customer requirements through development and analysis of employee & equipment work schedules. Take measures to ensure that costs are managed and maintained as per approved budget.
Responsible for health and safety of all staff under his care by promoting safety culture, educationg and raising awareness through the most appropriate medium, ensuring adherence to Aerodarat Services Sdn Bhd values & culture.
Complying with customer airline requirements and SLA&
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Ensure that airline customers are provided with a ‘highly visible’ point-of-contact, and that all service feedback is acknowledged and /or investigated and responded to on-shift. Delegate where appropriate. Where the incident is indicative of a reoccurring service failure, provides workable solutions to line management for longer term resolution
Through a ‘hands on’ visible approach, ensure that staff welfare and interests are understood and appropriately addressed. Provide ‘on the job’ coaching and leadership to operational teams to ensure performance improvement. Delegate tasks where appropriate to staff within the operational teams
In conjunction and coordination with Resource Allocators and Supervisors, ensure a clear understanding of the cost of shift operations. Balance operational requirements with overtime (OT) costs to ensure that OT targets and other financial KPIs are met. Provide direction for, and oversight of, all revenue generating activities on shift to ensure that records of services rendered and support accurate billing
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Conduct comprehensive briefings for staff and suppliers, ensuring clear communication and effective manpower deployment for each shift.-Direct response efforts during emergencies, ensuring calm, coordinated, and decisive actions are taken.
Perform regular quality inspections of facilities and services, initiating prompt corrective actions when necessary.
Maintain detailed shift logs and incident reports for effective cross-departmental follow-up.
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Conduct inspections of the lobby, public areas, and heart-of-house to ensure cleanliness, readiness, and brand standards are maintained.
Ensure the accuracy and completion of daily reports such as Rate Variance, High Balance, and No-Show reports, and authorize rebates or paid-outs within assigned limits.
Oversee the Night Audit process, room discrepancies, and ensure proper handover between shifts.
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Assists Front Office Manager & Hotel Manager with hiring, training, and direction of new department associates.
Supervise and manage employees; manage all day-to-day operations; provide feedback, understands employee positions well enough to perform duties in employees’ absence.
Utilize interpersonal and communication skills to lead, influence and encourage others
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Communication and problem-solving skills, including managing guest feedback, coordinating across departments, and responding calmly to unexpected situations.
Ability to work on-site in Singapore, including evenings, weekends, and public holidays as required by business needs.
Prior experience in a bar, pub, or restaurant setting is highly advantageous; exposure to themed or international hospitality concepts is a plus.
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Comply with induction and training of AeroDarat Workplace Health, Safety and Security policies and procedures.
Ensure all risks within the workplace are identified, report and controlled.
Chair or participate in meetings as a means of obtaining information, identifying procedural problems, safety and security issues and areas of focus for continuous improvement.
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Monitor lobby traffic and assign team members as required.
Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.
Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests.
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Comply with induction and training of AeroDarat Workplace Health, Safety and Security policies and procedures.
Ensure all risks within the workplace are identified, report and controlled.
Chair or participate in meetings as a means of obtaining information, identifying procedural problems, safety and security issues and areas of focus for continuous improvement.
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Strong understanding of Front Office operations, including Front Desk and guest relations.
Excellent communication, interpersonal, organisational and time management skills with the ability to handle high-pressure situations, resolve conflicts, and address guest complaints effectively.
You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Duty Manager - Front Office is responsible for assisting the Front Office Manager and Assistant Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel. The Duty Manager - Front Office is also a point of contact for handling guest complaints and emergencies, providing leadership and support to the Front Office team, and ensuring a seamless guest experience.
Strong understanding of Front Office operations, including Front Desk and guest relations.
Excellent communication, interpersonal, organisational and time management skills with the ability to handle high-pressure situations, resolve conflicts, and address guest complaints effectively.