Support facility planning activities including personnel/material flow assessments, zoning concepts, cleanroom classifications, and GMP-compliant layouts.
The focus of this role is not large-scale cold outreach, but rather continuing to advance clients, partnership resources, and potential opportunities the company has already secured — following through from initial contact and proposal, through negotiation, to closing the deal.
The Customer Service Assistant Manager (Import & Export) is a full-time, on-site role based in Klang. This position supports daily customer service operations for logistics, including managing import and export documentation, coordinating shipments, and monitoring delivery timelines. The role involves handling customer inquiries, resolving issues promptly, and ensuring a high level of customer satisfaction throughout the logistics process. The Assistant Manager will work closely with internal teams and external partners to optimize service quality, support process improvements, and maintain accurate records. This role also assists in training and guiding customer service team members, ensuring adherence to company standards and procedures.
Performance Management: Collect and analyse network statistics, monitor reliability/availability/maintainability, track MA response performance, and recommend improvements to optimise network performance.
Serve as a knowledgeable broker, presenting cost-effective alternatives and highlighting the positive impact of NCS solutions to align with customer business goals globally, while supporting pre-sales activities.
Assist in configuration management planning, identification, controls and audit to make changes of configurable items, which include hardware, software, documentation,
Documentation & Control: Act as project documentation controller, ensuring records are complete and up to date. Prepare and maintain local equipment documentation, drawings, and technical records. Ensure documentation complies with internal standards and audit requirements.