Configure and troubleshoot DeltaV hardware including MD/SD/SQ series controllers, CHARM I/O cards and terminals, workstations, and redundant controller pairs installed in classified and non-classified manufacturing areas.
Support and maintain DeltaV network architecture, including the Control Network (fiber/copper), Application Station connectivity, redundant network switches, and integration with plant-wide Ethernet/IT and MES/ERP networks.
Perform system health checks, diagnostics, and troubleshooting of hardware faults, network communication failures, and controller/I-O card issues, minimizing unplanned downtime in production areas.
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Lead activities such as drafting and/or review design and commissioning documents (FS、FAT/SAT、IQ/OQ protocols etc) to ensure requirements are in place and validated.
Involve & in key system FATs and ensure the integration design and successfully tested.
Lead & coordinate the AIS discipline activities on site installation, commissioning and qualifications as per project plan and timeline. This includes management of System Integrators (SIs) and other system suppliers.
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The Customer is looking for a Operations Support Engineer who will be part of the main development team to provide L1 and L2 and L3-code level changes support to an internal product. The Operations Engineer in IT product management is responsible for ensuring the reliability, stability, and efficiency of our technical infrastructure. The individual will work closely with developers, product managers, and user support to identify and rectify any issues that could affect the performance of the system. This role is crucial in maintaining high uptime and providing the expected level of service to our users.
Responsibilities include monitoring system performance, resolving technical issues, coordinating with different teams for problem resolution, creating preventive measures(optional), and maintaining documentation related to system configuration, process, and service records.
· Monitor and analyse the current state of various product runtime environment (production and non-production) to ensure optimum system performance, and work out data-based strategy for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans.
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Responsibilities include monitoring system performance, resolving technical issues, coordinatingwith different teams for problem resolution, creating preventivemeasures(optional), and maintaining documentation related to systemconfiguration, process, and service records.
· Monitor and analyse the current state of various product runtime environment(production and non-production) to ensure optimum system performance, and workout data-based strategy for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans.
Work closely with business users to setup AWS Quick environment to support AI use cases.
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Manage day-to-day operation activities, analyze statistics and write status and progress reports, and present findings to stakeholders and higher management.
Manage operations team consisting of staff and vendors, ensuring support is available on a 24/7 basis.
Bachelor's degree in Computer Science, Information Technology, or a related field.
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• Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provides reporting and escalation to higher management or incident committee if necessary.
• Develop operations and processes guide to ensure every aspect of operations is documented and complies with audit requirements.
• Manage day-to-day operation activities, analyse statistics and write status and progress reports, and present findings to stakeholders and higher management.
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Maintain and harden existing sites — firmware, switch configs, IP documentation, rack hygiene, cable labelling, replacing failing routers and APs with minimal store downtime.
Reduce repeat work — when the same fault appears at three stores, you raise it, script around it or propose the permanent fix.
Support endpoints — in-store PCs, terminals and printers, remote support via SSH / RDP / RustDesk / MeshCentral / Intel AMT.
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Maintain and harden existing sites — firmware, switch configs, IP documentation, rack hygiene, cable labelling, replacing failing routers and APs with minimal store downtime.
Reduce repeat work — when the same fault appears at three stores, you raise it, script around it or propose the permanent fix.
Support endpoints — in-store PCs, terminals and printers, remote support via SSH / RDP / RustDesk / MeshCentral / Intel AMT.
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