At least Diploma in Computer Science/ Information Technology / Cybersecurity or related disciplines from a reputable institution.
Minimum 1 year working experience in IT Technical Support / Call Center or Helpdesk support would be added advantage. Fresh grad is encouraged to apply.
Knowledge of configuring & troubleshooting Wintel based, Mac OS/iOS and Android devices.
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At least Diploma in Computer Science/ Information Technology / Cybersecurity or related disciplines from a reputable institution.
Minimum 1 year working experience in IT Technical Support / Call Center or Helpdesk support would be added advantage. Fresh grad is encouraged to apply.
Knowledge of configuring & troubleshooting Wintel based, Mac OS/iOS and Android devices.
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Working TCP/IP fundamentals — can explain what a subnet mask, gateway, DHCP scope, DNS resolution and a default route actually do, and troubleshoot with ping, tracert/traceroute, ipconfig/ip a, and nslookup/dig.
Hands-on configuration of at least a few of: router/firewall, managed switch, VLANs, wireless access points, VPN.
Comfort at a command line — Windows and at least basic Linux, and SSH into a device.
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Working TCP/IP fundamentals — can explain what a subnet mask, gateway, DHCP scope, DNS resolution and a default route actually do, and troubleshoot with ping, tracert/traceroute, ipconfig/ip a, and nslookup/dig.
Hands-on configuration of at least a few of: router/firewall, managed switch, VLANs, wireless access points, VPN.
Comfort at a command line — Windows and at least basic Linux, and SSH into a device.
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Physical Security Platform Management: administration and support for CCTV/Video Management Systems (Genetec, Avigilon, Axis), Access Control Systems (Lenel, Genetec), and Key Management Platforms (Traka).
Infrastructure Support:
Server infrastructure maintenance for Windows Server environments (patching, backups, hardening, health monitoring).
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