Develop a robust distribution infrastructure to establish NDC as the lead, ensuring support from Regional Sales, Revenue Management, and IT departments. This involves piloting the solution and providing a platform for Malaysia Airlines to roll out NDC as a preferred and enhanced distribution capability.
Manage contractual obligations with internal and external stakeholders, preparing management papers and necessary presentations to obtain internal approvals as per governance guidelines.
Drive changes after thorough evaluation, constantly challenging the status quo to identify alternative methods and approaches that support the commercial division as a second-level support whenever possible.
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Develop a robust distribution infrastructure to establish NDC as the lead, ensuring support from Regional Sales, Revenue Management, and IT departments. This involves piloting the solution and providing a platform for Malaysia Airlines to roll out NDC as a preferred and enhanced distribution capability.
Manage contractual obligations with internal and external stakeholders, preparing management papers and necessary presentations to obtain internal approvals as per governance guidelines.
Drive changes after thorough evaluation, constantly challenging the status quo to identify alternative methods and approaches that support the commercial division as a second-level support whenever possible.
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Contribute to the design and implementation of: Product and operational workflows, Platform and infrastructure capabilities, Governance and control frameworks.
Support the integration of relevant banking systems, processes, and operational requirements.
Assist in the preparation of business cases, use case materials, and stakeholder presentations.
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Plan and execute trade promotions, tactical campaigns, and bundled offers in collaboration with travel partners. Support participation in travel trade shows, sales missions, roadshows, and familiarization (FAM) trips to strengthen partner relationships. Coordinate with Marketing on the development of trade toolkits, brochures, rate cards, and sales presentations to ensure partners have effective selling tools. Conduct product training and briefings for travel agents and OTA partners, equipping them with the knowledge to confidently sell the attraction.
Track and analyze sales performance by channel, market, and partner to measure effectiveness against targets. Prepare regular sales reports, forecasts, and actionable insights for the Director of Sales & Marketing to support strategic decision-making. Monitor competitor activity, market trends, and pricing benchmarks to identify opportunities and risks. Identify growth opportunities, underperforming areas, and recommend corrective actions to optimize sales performance.
Collaborate closely with Operations to ensure smooth handling of trade groups, vouchers, and redemption processes, delivering a seamless Guest experience for partner bookings. Coordinate with Finance on invoices, commissions, credit terms, and reconciliations to ensure accurate and timely financial processing. Work with Guest Service and Guest Experience teams to address trade-related feedback and support service recovery efforts.
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Supports T&D business operation activities including business development, prospecting and participating in client facing meetings
Collaborate with regional leaders of Energy in growing T&D business, including engagement with prospects, providing technical delivery strategy for bids and presentations
Supports the regional leaders in formulation of strategic business plans to grow T&D business
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