Assist in integrating data from multiple sources, including building management systems (BMS), IoT devices, email, SharePoint, ERP/CRM systems, spreadsheets, databases, and other business applications.
Support data analytics, engineering data analysis, dashboards, and reporting initiatives for property operations, asset management, M&E performance monitoring, predictive maintenance, energy consumption analysis, and ESG tracking.
Analyze engineering and operational data to identify trends, equipment performance issues, maintenance opportunities, process improvements, and energy efficiency enhancements.
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ANALYTICS & REPORTING• Prepare weekly and monthly marketplace performance reports• Analyze sales trends, best-selling products, conversion data, and campaign effectiveness• Present business insights and improvement strategies to management• Monitor advertising ROI and platform marketing performance
TEAM MANAGEMENT & LEADERSHIP• Lead and supervise marketplace operation team if assigned by management• Monitor team productivity, task execution, and campaign preparation• Provide guidance and support to team members to achieve department KPI• Ensure strong communication and teamwork across departments
GENERAL RESPONSIBILITIES• Maintain confidentiality of Company sales data, strategies, and operational information• Follow Company SOP, operational policies, and management instructions• Be flexible in handling additional tasks assigned by management based on operational requirements• Continuously stay updated with marketplace trends, e-commerce tools, and digital commerce strategies
The Customer Happiness Manager is responsible for building and sustaining a Gold Standard customer experience for MYSG.
This role oversees day-to-day support operations, ensures high-quality service delivery, and leads initiatives that strengthen customer trust and loyalty.
Beyond operational excellence, this role plays a key part in people development, service innovation, and budget planning, ensuring the MYSG support function remains scalable, efficient, and aligned with long-term business goals.
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Monitor brand health metrics, guest insights, and reservation trends to guide strategic decisions and optimize brand investments.
Develop and implement annual brand and marketing plans for the assigned portfolio that support sales targets and growth objectives.
Collaborate with the Head of Marketing and digital subsidiary/agencies to translate strategy into effective campaigns, promotions, and digital executions.
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