Track and ensure all CS instructions are executed & actioned within SLA timeline
Monitor myCIEDS submission status & maintain visibility of shipment status from instruction to clearance
Coordinate with runner colleague on manual clearance submission & clearance delivery planning including loading/unloading & truck sealing/break seal
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Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements
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Track and ensure all CS instructions are executed & actioned within SLA timeline
Monitor myCIEDS submission status & maintain visibility of shipment status from instruction to clearance
Coordinate with runner colleague on manual clearance submission & clearance delivery planning including loading/unloading & truck sealing/break seal
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Lead workgroups (e.g. country teams, cross‑functional teams, subject matter experts) to test, iterate, and implement solutions to strategic initiatives across channels.
Lead workgroups to build critical skills and capabilities required to deliver strategic objectives.
Apply a data‑driven approach to generate business insights across channels and strategic growth areas.
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Research potential violations and work with operations, customers, and the relevant Government on solutions to problems with Denied Parties and Embargoes shipments
Strategic Program Development - Lead the development and execution of the APEC Strategic Sales Program roadmap aligned with global and regional business objectives.
Define clear strategic priorities, success metrics, and governance frameworks for program execution.
Translate global / regional sales strategies into actionable regional and country-level plans, toolkits, ensuring relevance to local market conditions.
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Focuses more on customer and sales relationship building through attending external customer meetings and internal meetings as necessary in order to support business development.
Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance and proactive thinking.
Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis of sales activities.
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Lead global delivery teams to execute complex, multi-regional initiatives with transparency, accountability, and measurable outcomes
Oversee the full product lifecycle by defining requirements, guiding solution design, governing engineering execution, and supporting high-quality global deployments
Maintain a multi-year Customer Identity Management roadmap aligned with global strategy and business priorities
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Build and continuously develop the regional and country OMS Engineering capability (build and run); define role architecture, capability matrices and grading;
Provide regional materials, training and change concepts (aligned to the global standard) and adapt them for APAC operational and cultural realities.
Establish governance for cross-functional collaboration between Operations, OE, IT, HR and the global CoE; resolve conflicts on data ownership, access and master-data management.
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Collaborate with cross‑functional teams (Operations, IT, Finance, Engineering, HR) to ensure solutions are accurate, feasible, and aligned with operational capability.
Support customer presentations by translating complex technical concepts into simple, customer‑friendly insights.
Participate in site assessments and process studies to identify improvement opportunities.
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Support Air Freight product and capacity management methods focusing on increasing effectiveness and efficiency
Support team members with timely monitoring and accurate updating of products (Track & Trace covering KUL & PEN station). Updating & working closely with CS Team of any irregularity.
Communicate information that requires little explanation or interpretation.
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