Ensure all key deliverables, including data analyses, solution designs, and customer proposals, are reviewed, validated, and approved by relevant stakeholders.
Design and support the implementation of innovative, technology-enabled supply chain solutions, leveraging the latest tools and best practices.
Support customer-focused supply chain optimization and network improvement initiatives to enhance operational and commercial outcomes.
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Negotiate with Suppliers/ Vendors / Contractors for the Contractual rates and services & products
Build a strong win-win customer relationship so as to ensure customer retention and development solution to growth existing business
Frequently review, align and keep Superior updated information on operational issues and performances indices such as customer profile, Space Management, Resources management , Operating procedures and P&L status.
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While supporting selected strategic accounts, the primary objective is to expand DHL's market presence and capture growth opportunities linked to foreign direct investment (FDI), supply chain diversification, and economic development initiatives within Johor.
Develop and execute a strategic business development plan to capture growth opportunities arising.
Identify, qualify, and acquire new customers establishing, relocating, or expanding operations in Johor, with particular focus on high-growth sectors such as technology, data centers, electronics, manufacturing, healthcare, and logistics.
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Ensure automation solutions meet quality, documentation, testing, security, compliance and operational handover standards before implementation.
Facilitate workshops for process review, requirements gathering, solution design, problem solving and continuous improvement, while supporting user adoption and benefits realization.
Drive governance for automation demand, ensuring initiatives are assessed, prioritized and delivered according to business value, feasibility and resource capacity.
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Develop personal sales plan to achieve business growth through new business acquisition and growing share of wallet within the existing client base.
Combine sales skills with DHL products and services knowledge and convert the maximum possible prospect leads into active customers.
Continually strengthen knowledge on DHL's services and general commercial awareness in order to provide the best possible standard of customer service and maximize your contribution to the sales function.
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Prepare schedules to support balance sheet accounts and ensure that these are reconciled against general or nominal ledger balances immediately after month-end closing (i.e. fixed assets, prepayments, payroll reconciliation, accruals, duty transitory, GRIR reconciliation & etc). Back up all files as part of the disaster recovery plan.
Ensure preparation and distribution of required financial and accounting reports, including management information, in a timely manner. Ensure that all reporting deadlines are consistently met.
Organize and plans work schedules independently to meet service delivery level with minimum guidance and able to take appropriate actions to resolve issues independently without much supervision.
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Provide proactive support to sales team and respond to operations related requests such as quotation, exception deal management, historical account overview, billing corrections, etc.
Manage delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
Provide prompt responses to customer enquiries, including conducting customer visits and understanding of customer requirements
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Prepare schedules to support balance sheet accounts and ensure that these are reconciled against general or nominal ledger balances immediately after month-end closing (i.e. fixed assets, prepayments, payroll reconciliation, accruals, duty transitory, GRIR reconciliation & etc). Back up all files as part of the disaster recovery plan.
Ensure preparation and distribution of required financial and accounting reports, including management information, in a timely manner. Ensure that all reporting deadlines are consistently met.
Organize and plans work schedules independently to meet service delivery level with minimum guidance and able to take appropriate actions to resolve issues independently without much supervision.
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Prepare schedules to support balance sheet accounts and ensure that these are reconciled against general or nominal ledger balances immediately after month-end closing (i.e. fixed assets, prepayments, payroll reconciliation, accruals, duty transitory, GRIR reconciliation & etc). Back up all files as part of the disaster recovery plan.
Ensure preparation and distribution of required financial and accounting reports, including management information, in a timely manner. Ensure that all reporting deadlines are consistently met.
Organize and plans work schedules independently to meet service delivery level with minimum guidance and able to take appropriate actions to resolve issues independently without much supervision.
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