Implement proper security best practices and guardrails to protect Intact system, data and customers.
Collaborate with Hong Kong and Canadian teams across different regions, occasional nighttime meeting with Canadian team is expected.
Work within a multi-disciplinary environment mixing people from architect, Data Engineer, AI Developer, Data Scientists, Actuarial and Cybersecurity.
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Implement proper security best practices and guardrails to protect Intact system, data and customers.
Collaborate with Hong Kong and Canadian teams across different regions, occasional nighttime meeting with Canadian team is expected.
Work within a multi-disciplinary environment mixing people from architect, Data Engineer, AI Developer, Data Scientists, Actuarial and Cybersecurity.
...
Chase down complex incidents that span applications, infrastructure, networks and market connectivity.
Become a technical forensic investigator, uncovering root causes that aren't immediately obvious and turning every incident into a learning opportunity.
If you have to do something twice, you'll probably automate it.
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Key Skills & Experience: • Significant experience (5-8 years) in technical project delivery or technical leadership within telephony or contact centre infrastructure • Strong conceptual knowledge of Genesys Cloud and experience migrating legacy systems such as Avaya on-premises solutions • Proven vendor management skills, particularly with external technical vendors and offshore teams • Excellent stakeholder management and communication skills, with the ability to bridge technical and business audiences • Experience working with cloud environments, specifically AWS (as indicated in the skills)
Key Responsibilities: • Lead the technical end-to-end delivery of the enterprise telephony migration to the cloud • Manage external vendors, offshore teams, and internal stakeholders to ensure project timelines are met • Oversee the technical launch and deployment phases, minimizing business disruption during cutover windows • Review technical delivery roadmaps and vendor outputs without requiring hands-on coding • Coordinate the migration process, including IVR systems, ensuring seamless integration and operation
Requirements: • Minimum of 5-8 years' experience in technical project delivery or leadership roles related to telephony or contact centre systems • Strong understanding of Genesys Cloud and legacy migration experience, particularly with Avaya • Demonstrable vendor and stakeholder management capabilities • Ability to work on-site, with hybrid working arrangements possible • Right to work in the country where the on-site role is based • Availability to commence from 26/06/2026 for a 2-week engagement
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