Chase down complex incidents that span applications, infrastructure, networks and market connectivity.
Become a technical forensic investigator, uncovering root causes that aren't immediately obvious and turning every incident into a learning opportunity.
If you have to do something twice, you'll probably automate it.
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Key Skills & Experience: • Significant experience (5-8 years) in technical project delivery or technical leadership within telephony or contact centre infrastructure • Strong conceptual knowledge of Genesys Cloud and experience migrating legacy systems such as Avaya on-premises solutions • Proven vendor management skills, particularly with external technical vendors and offshore teams • Excellent stakeholder management and communication skills, with the ability to bridge technical and business audiences • Experience working with cloud environments, specifically AWS (as indicated in the skills)
Key Responsibilities: • Lead the technical end-to-end delivery of the enterprise telephony migration to the cloud • Manage external vendors, offshore teams, and internal stakeholders to ensure project timelines are met • Oversee the technical launch and deployment phases, minimizing business disruption during cutover windows • Review technical delivery roadmaps and vendor outputs without requiring hands-on coding • Coordinate the migration process, including IVR systems, ensuring seamless integration and operation
Requirements: • Minimum of 5-8 years' experience in technical project delivery or leadership roles related to telephony or contact centre systems • Strong understanding of Genesys Cloud and legacy migration experience, particularly with Avaya • Demonstrable vendor and stakeholder management capabilities • Ability to work on-site, with hybrid working arrangements possible • Right to work in the country where the on-site role is based • Availability to commence from 26/06/2026 for a 2-week engagement
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