What You'll Do: ️ Provide first-level technical support via phone, email, or in person Troubleshoot hardware, software, and network issues Log and manage service requests using ticketing systems Escalate complex problems to higher-level support as needed Guide users on best practices and IT policies Document solutions and maintain accurate records Collaborate with other IT teams for seamless issue resolution
What You'll Do: ️ Provide first-level technical support via phone, email, or in person Troubleshoot hardware, software, and network issues Log and manage service requests using ticketing systems Escalate complex problems to higher-level support as needed Guide users on best practices and IT policies Document solutions and maintain accurate records Collaborate with other IT teams for seamless issue resolution
Provide desktop and end-user support by installing, configuring, troubleshooting, and maintaining Windows and macOS operating systems, laptops, desktops, printers, and mobile devices.
Shift Working Hours (24X7) including weekend and public holidays. Job Summary: This position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for providing support (remotely or onsite) on company supported computer software, applications, and platforms. Job Description: