Protect Customer Trust - You’ll uphold the confidentiality of customer information at all times. Our customers trust us with sensitive financial data, and that trust is non-negotiable.
Assist hotels with user access and account issues across systems introduced during the Power of M transition (e.g., login failures, role/access provisioning, MFA/SSO issues), following approved access processes.
Provide break-fix support including, but not limited to, machine inspection, system checklist creation, preventive maintenance, troubleshooting and replacement of hardware level, troubleshooting of operating system, incident ownership and customer management