Collaborate with technical teams, vendors, and stakeholders to resolve system-related issues and ensure seamless service delivery.6. Monitor system performance and proactively identify potential issues or service disruptions, taking preventive actions where possible.
Service Delivery Management
Ensure the delivery of high-quality IT services to clients by managing service performance, maintaining customer satisfaction, and driving continuous service improvement in alignment with contractual obligations, company policies, and business goals.
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Strategic & Operational Support•Support implementation and tracking of regional strategic initiatives and transformation programmes.•Assist in monitoring progress of strategic plans and operational action items.•Coordinate follow-up actions arising from regional operational meetings.•Support execution and monitoring of operational improvement initiatives.
Dashboard & System Management•Develop and maintain operational dashboards and tracking tools.•Ensure accuracy, consistency, and integrity of operational data and reports.•Improve reporting automation and reporting efficiency where applicable.
Project Coordination & Tracking•Support coordination of regional projects and initiatives.•Monitor project timelines, deliverables, and status updates.•Assist in preparing project documentation, presentations, and reports.•Coordinate with hospitals and HQ stakeholders to obtain required updates and information.
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