Respond to customer inquiries regarding product availability, location, and basic information, escalating complex questions to senior staff when necessary.
Assist with the preparation and processing of invoices, purchase orders, and other financial documents, liaising with the accounts department as needed.
Invoicing & Payment Tracking: Issue timely invoices based on shipping documentation and closely track incoming bank transfers to record payments accurately.
Invoicing & Payment Tracking: Issue timely invoices based on shipping documentation and closely track incoming bank transfers to record payments accurately.
Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.