Assist in ensuring solutions are suitable for production through adherence to governance, policy, and best practices.
Analyze system performance data (uptime, incidents, and ticket volume) to identify trends, forecast demand, and provide insights for capacity planning and monitoring improvements.
Apply GenAI to develop and document prompt strategies for analysis, ensuring knowledge transfer to BAU for ongoing use.
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Perform test execution, accurately record results, evidence, and defects, and support overall validation of system changes.
Preferably an undergraduate in the penultimate or final year of a Computer Science, Information Technology, Software Engineering, Data Analytics, Business IT, or related program
Must be proficient in both written and spoken English
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Knowledge of the Cristie BMR solution used in combination with Rubrik.
Knowledge of Veritas NetBackup/Alta Data protection, Veritas Alta View / NetBackup IT Analytics is a plus.
Recording of requirements, analysis, consulting, technical support regarding possible data backup solutions and coordination during implementation.
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Corrective Maintenance Governance: Oversee end-to-end corrective maintenance by: 1. Validating SOW to ensure accurate root cause resolution without over-scoping. 2. Governing cost through BOQ review against market benchmarks and contract rate cards. 3. Managing CUW/PR/PO processes with budget control. 4. Ensuring IFM/vendor delivery, quality assurance, and formal sign-off (POR)
Preventive Maintenance and SLA Compliance: Ensure all preventive maintenance activities in strict adherence to SLA scope and frequency across electrical, cooling, fire protection, and standby power systems (UPS, DC system and generator set).
Vendor and IFM Partner Performance Governance: Monitor and enforce IFM/vendor performance against SLAs, KPIs, and contractual obligations, ensuring timely closure of issues, service quality, and continuous improvement.
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Deliver Technical Proof Points: Create and deliver technical proof points through technical accelerators to demonstrate the value of IBM products and solutions.
Collaborate with Clients: Work closely with clients to understand their needs, provide technical expertise, and drive adoption and expansion of IBM products.
Technical Solution Design: Experience with designing viable client solutions by leveraging current product capabilities, including creating technical proof points through technical accelerators such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs.
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Knowledge of the Cristie BMR solution used in combination with Rubrik.
Knowledge of Veritas NetBackup/Alta Data protection, Veritas Alta View / NetBackup IT Analytics is a plus.
Recording of requirements, analysis, consulting, technical support regarding possible data backup solutions and coordination during implementation.
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Support project design activities involving structured cabling, fiber optic systems, network infrastructure, and data centre connectivity architectures.
Conduct technical evaluations and provide engineering recommendations for customer projects.
Act as the subject matter expert for structured cabling and data centre connectivity solutions.
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Assist in system monitoring and alert escalate to respective technical support team during non-peak hours.
Ensure to meet the agreed standard service level such as consistent response time, high service availability, and adherence to batch processing schedule and computer reports distribution.
Provide support for Application and Systems technical support personnel including report spooling. This includes re-spooling branch EOD report upon request.
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Assist in system monitoring and alert escalate to respective technical support team during non-peak hours.
Ensure to meet the agreed standard service level such as consistent response time, high service availability, and adherence to batch processing schedule and computer reports distribution.
Provide support for Application and Systems technical support personnel including report spooling. This includes re-spooling branch EOD report upon request.
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