Foster leadership and accountability of subject matter experts (SME) to deliver consistency and accuracy of response during critical incident scenarios
Lead troubleshooting and root cause analysis associated with equipment failure in real time
Review equipment and system performance data to identify issues through trend analysis
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Respond to emergencies and perform troubleshooting to resolve facility equipment issues.
Arrange and supervise contractors and vendors to ensure proper operation and maintenance of all facility equipment, and follow up on maintenance records accordingly
Participate in emergency drills and support facility emergency response per established protocols
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Attend to ad-hoc support and emergency cases in Data Center to ensure minimum downtime.
Manage status of open tickets and compete technical and operational tasks to resolve issues and close tickets efficiently and correctly. Adhere to company values and follow best practices and operational procedures.
Perform daily backup initialization and completion on various type of backup tools such as tapes, Windows Backup, Acronis Backup and Veeam Backup.
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Collaborate with the internal Development and Design team to drive the safety and quality standards and global best practices to meet Singtel internal and customer’s requirements.
Coordinate with consultants, contractors, vendors, and operations teams to ensure seamless transition from construction to operational handover.
Oversee functional performance testing (FPT) and failure mode testing of critical systems (UPS switchover, generator load banks, cooling failover, etc.).
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Oversee account performance, client coordination, compliance, audits, KPI tracking, and regular operational reporting across the site
Manage onsite teams, contractors, and vendors, ensuring effective shift coverage, on-call readiness, safety compliance, and continuous improvement across operational performance
Support network and server delivery operations by coordinating with supply chain, cabling vendors, NOC, telecom providers, and technical teams to ensure timely execution and escalation management
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Ensure all subcontractors deliver a quality and competent service and all contractual obligations are met. Supervise the vendors to all scheduled and adhoc activities related to DC Facilities.
Perform Data Centre and critical facilities work on environmental and management programs.
Perform equipment functionality test and data analysis.
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