Communicate with customers to understand their needs, ensuring that standardized product designs meet their technical and operational requirements.
Identify and improve bottlenecks in the delivery process to enhance efficiency and reduce costs.
Regularly evaluate and update the technical and delivery standards for data center products to keep pace with market changes and technological advancements.
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Experience writing business requirements documents, functional specifications, and use cases
Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
Experience defining requirements and using data and metrics to draw business insights
In depth understanding of data centre critical systems, including diesel rotary uninterruptible power supply (DRUPS), UPS systems, fuel systems, switchgear, power distribution equipment, chillers, computer room air handling units, fire detection and suppression systems, and building monitoring systems
Prior experience driving next generation data centre strategy and consolidation roadmaps
Proven ability to deliver 24 by 7 service operations, establishing metrics, KPIs, and process improvements or automation to continuously improve performance Demonstrated ability to drive consistency of data centre standards across a regional scope
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Acts as a key escalation contact, both internally and externally, for emergency events impacting data centre services including technical, operational and security.
Provides support to the Data Centre Directors and site teams to facilitate emergency responses procedures, resource coordination, customer communication, root cause analysis and post event remediation.
Develop strong relationships with customer operational management contacts.
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Strong expertise across the full HR spectrum: talent acquisition, HR operations, employee relations, performance & rewards, and organisational development.
Comfortable operating both strategically and hands‑on; able to roll up your sleeves and execute while shaping long‑term people strategy.
Excellent stakeholder management, communication and influencing skills, able to partner credibly with a CEO, board and senior technical leaders.
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Acts as a key escalation contact, both internally and externally, for emergency events impacting data centre services including technical, operational and security.
Provides support to the Data Centre Directors and site teams to facilitate emergency responses procedures, resource coordination, customer communication, root cause analysis and post event remediation.
Develop strong relationships with customer operational management contacts.
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Engagement with project stakeholders with sales groups and key account team to support technical discussions, drive early engagement and basis of design
At least 5-8 years’ technical background and good commercial acumen
Bachelor’s degree in engineering or business disciplines with minimum 5 yrs of exposures in HVAC and/or DC equipment sales/business development/product management/technical support role.
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As technical advisor to sales groups to support early engagement and strategic positioning in key projects
Engagement with project stakeholders with sales groups and key account team to support technical discussions, drive early engagement and basis of design
Pricing: As CMPO (Coordinated Market Pricing Office) and pricing champion to undertake key projects equipment optimizations and value engineering
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