Should possess hands-on operations knowledge on the critical facility systems and equipment especially during system trouble shooting.
Manage data center operation, maintenance, and oversee modification of all critical environment systems including mechanical, electrical, fire protection system and Building Monitoring System.
Accountable for the proper operations of command center. Ensuring the team deliver all tasks properly and professionally involving monitoring of building management system, incident management, problem management and change management.
...
Assist in monitoring complete and updated records: Daily operations logs, checklists, generator diesel logs, PM records, IRs, vendor service sheets and SOPs related to facility operations.
Assist in monitoring compliance towards operational protocols, ISO standards, and regulatory codes
Assist in internal/external audits and regulatory inspections by preparing relevant documents and facilitating site access
...
Assist in monitoring complete and updated records: Daily operations logs, checklists, generator diesel logs, PM records, IRs, vendor service sheets and SOPs related to facility operations.
Assist in monitoring compliance towards operational protocols, ISO standards, and regulatory codes
Assist in internal/external audits and regulatory inspections by preparing relevant documents and facilitating site access
...
Lead Root Cause Analysis (RCA) investigations following any operational incidents and update MOPs/EOPs to prevent future occurrences.
Oversee the continuous operation and maintenance of all critical infrastructure, including UPS systems, generators, switchgear, PDU/RPPs, chillers, CRAH/CRAC units, and BMS/EPMS monitoring systems.
Manage the Preventative Maintenance (PM) schedule and coordinate closely with third-party vendors and critical facilities technicians to ensure work is completed without impact to active payloads.
...
Plans and supervises all operations, maintenance programs for the critical facilities environment.
Supports DC Manager and acts as Level 2 escalation point for all onsite operational incidents and ensure all remote requests are performed within SLA.
Reviews, validates and schedules all requests on the internal Web Portal ticketing system such as user requests, change, incidents, provisioning, etc.
...
Acts as a key escalation contact, both internally and externally, for emergency events impacting data centre services including technical, operational and security.
Provides support to the site teams to facilitate emergency responses procedures, resource coordination, customer communication, root cause analysis and post event remediation.
Develop strong relationships with customer operational management contacts.
...
cabling knowledge in data center will be an advantage
Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, and software.
Provides 2nd level technical support ,manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution.
...
Communicate with customers to understand their needs, ensuring that standardized product designs meet their technical and operational requirements.
Identify and improve bottlenecks in the delivery process to enhance efficiency and reduce costs.
Regularly evaluate and update the technical and delivery standards for data center products to keep pace with market changes and technological advancements.
...
Provide 24 hour emergency support. Function as the initial first response to emergency situation and be familiar and trained in the appropriate process and procedures.
Carry out routine inspections on the property with standard checklist, identify any defects or irregularities and follow up with tenant on necessary repair/ reinstatement /regularization. Timely renewal of licences and certificates, submission of service reports by tenants.
Plan and execute preventive maintenance and corrective work.
...
Learn how to manage data center inventory and assets.
Learn industry-recognized processes like change management and disaster recovery plans to manage data center availability risk(s).
Individuals who are completing or have recently completed a Bachelor's/ Master's/ PhD degree in Engineering or Facility Management or a related discipline.
...