Performance Tracking: Monitor and evaluate BPO performance against established KPIs, providing actionable insights to leadership to drive operational improvements.
Budget & Accrual Management: Prepare monthly accruals and annual budget submissions, tracking PR/PO/GRN status to ensure financial accuracy.
Revenue & Cost Recovery: Manage chargebacks and RDN recoveries from BPO partners and coordinate cross-departmental chargebacks for internal business units (Sales, Enrich, RMD, Amal).
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Corrective Maintenance Governance: Oversee end-to-end corrective maintenance by: 1. Validating SOW to ensure accurate root cause resolution without over-scoping. 2. Governing cost through BOQ review against market benchmarks and contract rate cards. 3. Managing CUW/PR/PO processes with budget control. 4. Ensuring IFM/vendor delivery, quality assurance, and formal sign-off (POR)
Preventive Maintenance and SLA Compliance: Ensure all preventive maintenance activities in strict adherence to SLA scope and frequency across electrical, cooling, fire protection, and standby power systems (UPS, DC system and generator set).
Vendor and IFM Partner Performance Governance: Monitor and enforce IFM/vendor performance against SLAs, KPIs, and contractual obligations, ensuring timely closure of issues, service quality, and continuous improvement.
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As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
Corrective Maintenance Governance: Oversee end-to-end corrective maintenance by: 1. Validating SOW to ensure accurate root cause resolution without over-scoping. 2. Governing cost through BOQ review against market benchmarks and contract rate cards. 3. Managing CUW/PR/PO processes with budget control. 4. Ensuring IFM/vendor delivery, quality assurance, and formal sign-off (POR)
Preventive Maintenance and SLA Compliance: Ensure all preventive maintenance activities in strict adherence to SLA scope and frequency across electrical, cooling, fire protection, and standby power systems (UPS, DC system and generator set).
Vendor and IFM Partner Performance Governance: Monitor and enforce IFM/vendor performance against SLAs, KPIs, and contractual obligations, ensuring timely closure of issues, service quality, and continuous improvement.
...
Corrective Maintenance Governance: Oversee end-to-end corrective maintenance by: 1. Validating SOW to ensure accurate root cause resolution without over-scoping. 2. Governing cost through BOQ review against market benchmarks and contract rate cards. 3. Managing CUW/PR/PO processes with budget control. 4. Ensuring IFM/vendor delivery, quality assurance, and formal sign-off (POR)
Preventive Maintenance and SLA Compliance: Ensure all preventive maintenance activities in strict adherence to SLA scope and frequency across electrical, cooling, fire protection, and standby power systems (UPS, DC system and generator set).
Vendor and IFM Partner Performance Governance: Monitor and enforce IFM/vendor performance against SLAs, KPIs, and contractual obligations, ensuring timely closure of issues, service quality, and continuous improvement.
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Creating, implementing, and reviewing support strategies for your designated area aligned with overall service business strategy, leveraging lessons learned from previous customer and project experiences.
Overseeing estimations, bids, and proposals ensuring they align with ABB standards, targets, and quality benchmarks while driving continuous process improvement.
Ensuring superior customer support experience by demonstrating sense of urgency and care in your area of responsibility, maintaining customer retention and satisfaction.
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Managing Field Service Engineers and Site Managers, providing appropriate technical support, guidance, and coaching aligned to customer requirements and ABB's scope of work.
Ensuring seamless coordination and communication between local, regional, and global Service units and other Electrification Business divisions to facilitate smooth project execution and issue resolution.
Addressing quality issues on a timely basis, ensuring resolutions are delivered promptly, and ensuring compliance with ABB's Health, Safety, and Environmental (HSE) directives and integrity regulations within your area of responsibility.
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Troubleshoot abnormal incident / fault based on SOP&EOP.
Escalated/update accordingly any severity event occurred according to the process and procedures.
Escorting and overseeing vendor to ensure data center activities and service are carry out properly and compliance with all safety procedures as well as utilization of protective equipment. Ensuring all work rendered are in adherence to Company policies and contract agreement.
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As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
ANALYTICS & REPORTING• Prepare weekly and monthly marketplace performance reports• Analyze sales trends, best-selling products, conversion data, and campaign effectiveness• Present business insights and improvement strategies to management• Monitor advertising ROI and platform marketing performance
TEAM MANAGEMENT & LEADERSHIP• Lead and supervise marketplace operation team if assigned by management• Monitor team productivity, task execution, and campaign preparation• Provide guidance and support to team members to achieve department KPI• Ensure strong communication and teamwork across departments
GENERAL RESPONSIBILITIES• Maintain confidentiality of Company sales data, strategies, and operational information• Follow Company SOP, operational policies, and management instructions• Be flexible in handling additional tasks assigned by management based on operational requirements• Continuously stay updated with marketplace trends, e-commerce tools, and digital commerce strategies