Corrective Maintenance Governance: Oversee end-to-end corrective maintenance by: 1. Validating SOW to ensure accurate root cause resolution without over-scoping. 2. Governing cost through BOQ review against market benchmarks and contract rate cards. 3. Managing CUW/PR/PO processes with budget control. 4. Ensuring IFM/vendor delivery, quality assurance, and formal sign-off (POR)
Preventive Maintenance and SLA Compliance: Ensure all preventive maintenance activities in strict adherence to SLA scope and frequency across electrical, cooling, fire protection, and standby power systems (UPS, DC system and generator set).
Vendor and IFM Partner Performance Governance: Monitor and enforce IFM/vendor performance against SLAs, KPIs, and contractual obligations, ensuring timely closure of issues, service quality, and continuous improvement.
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Technical Authority: Act as the technical authority within the area of responsibility. Drive innovations and improve existing technologies. Creates innovative business solutions using ABAP and other technologies such as object oriented programming, reports, FI interfaces, Designs and develops reliable, sustainable, best practice HCM solutions aligned with customer requirements and expectations.
Consultation and Guidance: Provides expert level end to end business process consulting to internal customers, serving as the IT partner and provider at a Regional level for HR departments, Center of Excellence, and HR Services. Liaison with HR Operation and IT community to understand needs, develop IT-concepts and blueprints, implement systems solutions and evaluate success.
Optimization and Innovation: Actively contribute to the development and implementation of new strategies and technologies. Ensure optimization of HR-IT technical landscape, platforms and data flows, focusing on strategy, portfolio, architecture and roadmap.
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Technical Authority: Act as the technical authority within the area of responsibility. Drive innovations and improve existing technologies. Creates innovative business solutions using ABAP and other technologies such as object oriented programming, reports, FI interfaces, Designs and develops reliable, sustainable, best practice HCM solutions aligned with customer requirements and expectations.
Consultation and Guidance: Provides expert level end to end business process consulting to internal customers, serving as the IT partner and provider at a Regional level for HR departments, Center of Excellence, and HR Services. Liaison with HR Operation and IT community to understand needs, develop IT-concepts and blueprints, implement systems solutions and evaluate success.
Optimization and Innovation: Actively contribute to the development and implementation of new strategies and technologies. Ensure optimization of HR-IT technical landscape, platforms and data flows, focusing on strategy, portfolio, architecture and roadmap.
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Gather, analyse, and document business requirements, functional requirements, business rules, user journeys, workflows, and system interactions.
Translate business needs into clear and structured documentation such as Business Requirement Documents, Functional Specification Documents, user stories, use cases, process flows, and requirement traceability matrices.
Assess current state and future state processes to identify gaps, improvement opportunities, risks, and solution requirements.
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