Support system, transaction, and process enhancements, including the preparation, maintenance, and updating of process documentation.
Work collaboratively with internal customers and stakeholders to ensure effective service delivery and issue resolution.
Support the Team Lead and team members in initiatives aimed at improving team efficiency and effectiveness, including assisting new joiners with their onboarding and transition into their roles.
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You will need to manage and priorities work on a daily basis in order to manage customers' expectations and the efficiency of the subject to demands of workflow.
Create, maintain and perform analytics and statistical reports required to assist all internal teams including Marketing, Trade, RMS and S&MS using your technical skills (SQL, SAS, R and/or Python)
Performs and participates in the analysis, (re)design and implementation of business and systems processes and procedures following appropriate standards
Management of continuous data cleansing and Data lifecycle management
Analyze business processes and identify opportunities for automation and optimization
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Maintenance of SOPs, Knowledge Base and User Guidance. Audit control management (ICFR). Training material preparation and delivery (including delta training) – using Train the Trainer and end user concepts
Project management (lead, coordinate, facilitate, participate within RSS projects and participate in global projects)
Strong communication skills in English (written and spoken) are essential. Strong customer centricity and stakeholder management skills
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Performs and participates in the analysis, (re)design and implementation of business and systems processes and procedures following appropriate standards
Management of continuous data cleansing and Data lifecycle management
Analyze business processes and identify opportunities for automation and optimization
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Troubleshoot abnormal incident / fault based on SOP&EOP.
Escalated/update accordingly any severity event occurred according to the process and procedures.
Escorting and overseeing vendor to ensure data center activities and service are carry out properly and compliance with all safety procedures as well as utilization of protective equipment. Ensuring all work rendered are in adherence to Company policies and contract agreement.
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Solution Design and Development: Develop comprehensive solution designs, considering both technical and business aspects. Ensure alignment with organizational goals, standards and best practices. Participate in development activities.
System Integration: Coordinate with development teams and vendors to ensure smooth integration of new solutions with existing systems. Participate in system testing, troubleshooting and issue resolution.
Documentation: Create detailed technical documentation, including system architecture, requirements specifications, user guides and training materials.
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Maintenance of SOPs, Knowledge Base and User Guidance. Audit control management (ICFR). Training material preparation and delivery (including delta training) – using Train the Trainer and end user concepts
Project management (lead, coordinate, facilitate, participate within RSS projects and participate in global projects)
Strong communication skills in English (written and spoken) are essential. Strong customer centricity and stakeholder management skills
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Allocation Optimization Design optimization models for inventory allocation across stores Balance constraints such as stock availability, demand, and capacity
Dashboarding and Analytics Create and maintain impactful analytics that drive business decisions across various platforms (e.g., dashboards)
Data & Collaboration Work with data stakeholders to ensure reliable data pipelines and translate business requirements into analytical solutions
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Own the Business Intelligence and reporting ecosystem — define standards for dashboards, metrics, and KPI definitions so the business works from a single source of truth.
Establish and govern a consistent metrics layer (semantic definitions, naming, calculation logic) to prevent conflicting numbers across teams.
Oversee development and maintenance of executive, operational, and self-service dashboards.
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Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard the company’s and users’ interests.
Perform any other ad-hoc legal/compliance duties.
Compliance & Risk enthusiast – you have racked up at least 2 - 3 years of relevant work experience ideally within the financial services or payment industry. Relevant knowledge on payments related regulations in Malaysia will be a plus.
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