Build and maintain strong, long-lasting relationships with overseas customers, understanding their needs and proactively offering solutions to enhance their experience with HMT Industries Sdn Bhd.
Liaise effectively with internal departments such as production, logistics, and finance to ensure smooth order fulfillment and timely shipment of goods to international destinations.
Monitor shipment progress and provide regular updates to clients, proactively addressing any potential delays or complications and implementing solutions to minimize disruption.
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Liaise with customs authorities, MIDA, and other relevant government bodies on matters related to tax exemptions, tariff classifications, and regulatory compliance.
Monitor and analyze import-related costs, and prepare monthly reports on forwarding and logistics expenses.
Support the Head of Department in conducting process improvements, system implementation, and workflow optimization to enhance logistics efficiency.
Partner with Regional and Global trade compliance on policy implementation/regulatory updates; lead internal audits, prepare for government inspections and implement corrective action plans for compliance gaps. (e.g. HS classification, customs valuation and country of origin determinations, etc.)
Manage 3PL /4PL providers, FFs and customs brokers. Optimize vendor performance through regular performance reviews.
Manage duty optimization programs, bonded zones and tariff mitigation strategies.
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Manage international shipment by liaising with supplier and forwarders for cargo readiness and shipment schedules.
Interface with internal/external freight forwarders, logistics providers, customs brokers, and other functional areas to coordinate incoming and outgoing shipment.
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