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200+ Customer Support Specialist Jobs in Wp Kuala Lumpur - September 2026 - High Salaries
Showing 264 jobs results for
"customer support specialist"
in Wp Kuala Lumpur
Never miss any updates for Customer Support Specialist jobs in Wp Kuala Lumpur
Manage Alert
Undisclosed
KL City
- Manage Client Operations: Support the RM team with clients' day-to-day operational matters, including information processing, research, and feedback consolidation. Ensure all outstanding tasks are properly documented and handed over at the end of each shift.
- Identify and Escalate Issues: Recognize sensitive, high-risk, or urgent situations and escalate them promptly in accordance with established internal procedures.
- Maintain Compliance & Data Security: Adhere to all applicable compliance, regulatory, and data privacy requirements, ensuring sensitive information is handled securely and in line with company policies. ...
Posted
15 days ago
Undisclosed
KL City
- Responsible as Chief Cashier/ Relief Chief Cashier in the branch to manage daily branch’s cash holdings, balancing, loading of Self-Service-Terminals (SST) and transactions.
- Responsible for handling and supporting first line resolution of enquires and complaints.
- Responsible as relief in absent of Service & Operations Manager (SOM) ...
Posted
3 days ago
Undisclosed
KL City
- Help teams adopt better working habits by documenting repeatable processes, tightening feedback loops, and reducing dependency on tribal knowledge.
- Measure impact through quality, speed, closure discipline, and reduction in avoidable operational work.
- Monitor and ensure compliance with industry regulations and internal policies across global operations. ...
Posted
10 days ago
Undisclosed
KL City
- Prepare concise updates for stakeholders, with a clear view of what changed, what matters, and what needs a decision.
- Help teams adopt better working habits by documenting repeatable processes, tightening feedback loops, and reducing dependency on tribal knowledge.
- Measure impact through quality, speed, closure discipline, and reduction in avoidable operational work. ...
Posted
10 days ago
Accenture Southeast Asia
Undisclosed
KL City
- Create world class training delivery program
- Design and maintain training course for all materials and develop appropriate manuals and handouts
- Facilitate training sessions ...
Posted
15 days ago
Undisclosed
KL City
- Conduct performance reviews, one-on-one sessions and manage attendance, scheduling including workforce planning.
- Identify training gaps and work with the Training/L&D team to upskill agents.
- Drive a high-performance culture focused on accountability, accuracy, and customer-centricity. ...
Posted
15 days ago
Undisclosed
KL City
- To investigate, recommend action, and respond to complaints, ensuring the highest Ensure SLAs are being met and KPI’s are adhered and identified gaps in service (potential and/or actual) are pro-actively addressed.
- This function is critical as measuring and addressing shortfalls in service expectations will need to be managed and expected to develop a framework to improve and mitigate customer complaints and reporting to BNM.
- Manage initiatives to implement recommendations arising from complaints investigation or to improve complaints handling. ...
Posted
15 days ago
Undisclosed
KL City
- Ensure quality assessments are conducted accurately, objectively and supported by sufficient evidence.
- Maintain the integrity of QA methodologies, scorecards, sampling approaches, and review standards.
- Team Leadership & Capability Development ...
Posted
15 days ago
Undisclosed
KL City
- Responsible as relief in absent of Service & Operations Manager (SOM)
- Customer Service Oriented
- Good Communication and interpersonal skills ...
Posted
15 days ago
Undisclosed
KL City
- Responsible as Chief Cashier/ Relief Chief Cashier in the branch to manage daily branch’s cash holdings, balancing, loading of Self-Service-Terminals (SST) and transactions.
- Responsible for handling and supporting first line resolution of enquires and complaints.
- Responsible as relief in absent of Service & Operations Manager (SOM) ...
Posted
19 days ago
Undisclosed
KL City
- Servicing-to-Sales Implementation: Measure the timely and successful completion of service-to-sales deliverables, ensuring quality implementation and full output realization within required timeframes.
- Continuous Improvement Delivery: Measure the timely identification and delivery of continuous improvement initiatives, with success measured by reduction in manual handling volumes, cost-to-serve improvement, NPS, and operational efficiency gains.
- Customer Journey Experience: Track journey-specific feedback, drop-off rates, and repeat contact rates across voice and servicing channels, with particular emphasis on removing friction in the IVR and call flow. ...
Posted
21 days ago
Undisclosed
KL City
- CSAT & Root Cause Analysis: Analyze CSAT/DSAT feedback and audit findings to identify key drivers, root causes, and recurring trends.Translate insights into clear problem statements and improvement opportunities.
- Training & Capability Building: Collaborate with the Training team to design and deliver targeted refreshers based on QA findings, focusing on product knowledge, communication, and critical thinking skills.
- Process & Experience Improvement: Partner with Operations, Product, and relevant stakeholders to identify process inefficiencies and recommend enhancements that improve turnaround time, resolution quality, and overall customer experience. ...
Posted
15 days ago
MYR5,000 - MYR7,500 Per Month
KL City
- Build and maintain observability platforms, including log collection, metrics monitoring, alerting, and performance tracking.
- Collaborate with software development teams to optimize CI/CD pipelines and improve deployment efficiency.
- Perform daily system health checks, respond to incidents, conduct root cause analysis (RCA), and implement continuous improvements. ...
Posted
24 days ago
Undisclosed
KL City
- Analyze application landscape to design interfaces to SAP solution
- Perform SAP configuration and tests. Develop specifications for development of forms/ reports/ interfaces.
- Lead the consultant and client teams through the implementation cycle including planning and execution of testing, migration and cutover. ...
Posted
8 days ago
Undisclosed
KL City
- CSAT & Root Cause Analysis: Analyze CSAT/DSAT feedback and audit findings to identify key drivers, root causes, and recurring trends.Translate insights into clear problem statements and improvement opportunities.
- Training & Capability Building: Collaborate with the Training team to design and deliver targeted refreshers based on QA findings, focusing on product knowledge, communication, and critical thinking skills.
- Process & Experience Improvement: Partner with Operations, Product, and relevant stakeholders to identify process inefficiencies and recommend enhancements that improve turnaround time, resolution quality, and overall customer experience. ...
Posted
23 days ago
Undisclosed
KL City
- Monitor and evaluate the Net Promoter Score (NPS) to gauge long-term brand advocacy and identify the primary drivers behind customer loyalty.
- Analyze Customer Satisfaction (CSAT) metrics across multiple touchpoints to measure immediate happiness with specific products, services, or interactions.
- Track and interpret the Customer Effort Score (CES) to pinpoint friction in the customer journey and provide recommendations for a more effortless user experience. ...
Posted
3 days ago
Undisclosed
KL City
- To conduct FATCA CRS Due Diligence on pre-existing investors and issue remediation letters.
- To review system generated FATCA CRS reporting files and ensure timely submission to the Compliance Department.
- To conduct ongoing due diligence for cases triggered by transaction monitoring reports. ...
Posted
15 days ago
Esync Software Services Sdn Bhd
MYR15,000 - MYR15,000 Per Month
KL City
- Able to carry out software development and software realization individually.
- Have knowledge on RPG, RPGLE, COBOL and CLP coding language. If have obtained another coding language like python, Java is better.
- Have knowledge on SQL query in SQL server or DB2. ...
Posted
24 days ago
Undisclosed
KL City
- Analyze application landscape to design interfaces to SAP solution
- Perform SAP configuration and tests. Develop specifications for development of forms/ reports/ interfaces.
- Lead the consultant and client teams through the implementation cycle including planning and execution of testing, migration and cutover. ...
Posted
3 days ago
MYR12,000 - MYR12,000 Per Month
KL City
- Good knowledge in Big Data Experience - Hadoop ecosystem (HDFS, Hive, HBase, PySpark) & technologies
- Experience in actual systems development work, with prior coding, functional and technical specifications, systems development and testing experience Tools - JIRA, Confluence, MS Project, Excel, Visio
- Good understanding and experience in software development cycle (SDLC) ...
Posted
24 days ago
MYR1,800 - MYR2,000 Per Month
KL City
- Monitor warehouse organisation to ensure items are easily located, accessed and retrieved.
- Ensure proper housekeeping, safety and operational standards are maintained within the warehouse.
- Identify opportunities to improve warehouse processes, space utilisation and operational efficiency. ...
Posted
24 days ago
Undisclosed
KL City
- Location: KL, Malaysia
- Expats: Open to qualified expatriate candidates
- Experience: Minimum 5+ years; 8+ years is highly preferred ...
Posted
24 days ago
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