Assist in handling customer and donor complaints professionally, with patience and empathy, and refer complex or sensitive cases to the Customer Service Executive or Supervisor.
Liaise with sub-contractors and house owners for scheduling of product measurement and installation services and update status accordingly from time to time.
Stakeholder & Vendor Coordination: Liaise seamlessly with internal teams, overseas offices, carriers, warehouse personnel, and transport subcontractors to ensure smooth execution of logistics activities.
Manage administrative tasks including room set-up, bookings and rescheduling of programmes and assist with daily requirements such as centre-opening and closing and ensure the upkeep of centre equipment and premises