Contribute to the development and maintenance of self-service content, including knowledge base articles, automated workflows, and AI-powered support tools.
Liaise and coordinate cross functionally, cross departments (Operations, Commercial, Finance, IT), cross business units and the Network when handling traces and service recovery cases.
Engage customers face-to-face to represent consumer brands at events, understand their needs, present suitable products, handle questions and objections, and work towards sales targets with structured training and coaching provided.
Develops and delivers relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behaviour/close sales) and leverages customer priorities to drive a positive business outcome; proactively provides insights for the development of new and innovative approved product messaging and resources