Position yourself for career growth by owning customer workflows and learning cross functional processes within a wholesaler environment.
Ready to make everyday service feel effortless? Working with us at SKYWORTH DEVELOPMENT MALAYSIA SDN BHD means supporting retailers and business partners across Malaysia with reliable home appliance supply and helpful customer care.
As our Customer Service Executive you will be the backbone that keeps orders moving, inquiries resolved, and teams aligned so customers get timely updates, accurate documentation, and a smooth experience.
...
To feedback to other departments on customers’ comments for improvement.
To ensure effective communication with other departments (including Production and Material Control Department) for on time and accurate delivery of finished goods to customer.
...
Oversee key order management activities, including pricing validation, order clearing, and preparation of shipping, invoicing, and Letter of Credit (LC) documentation in accordance with company policies.
Monitor and manage order backlog, proactively addressing potential delays and ensuring timely resolution.
Manage customer escalations effectively, performing root cause analysis and implementing corrective and preventive actions.
...
Coordinate seamlessly with logistics and asset management teams to ensure timely order fulfillment, delivery confirmation, and accurate billing within stipulated timeframes.
Efficiently manage all customer-related inquiries, including document requests, account setup, and price adjustments, ensuring prompt resolution