Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation.
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Problem Resolution & Escalation – Identify and address customer concerns, issues, or complaints promptly, providing appropriate solutions or escalating to the management team when necessary.
Sales & Service Promotion – Proactively promote Ria’s services, offers, and value-added solutions to enhance customer experience, build loyalty, and support business growth.
Operational & Administrative Support – Assist in day-to-day branch operations, administrative duties, and other tasks assigned by management to ensure smooth and efficient service delivery.
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Send pre-alert to counterpart, and customer on the delivery arrangement
To support or execute any other tasks as may be assigned by the superior from time to time, as relevant to the company business activities for compliance or improvement.
To collect / manage / coordinate / check / for excess baggage collection, number of mishandled baggage attributed to check-in counter, document violation, on time performance and single cabin baggage policy.
To maintain and safeguard the confidentiality of all passenger& information at all times.
Ensure your working area is safe from any hazards, clean and all system / equipment and functioning well before commencing your duties.
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Timeliness of successful implementation of initiatives.
Attending walk-in customers professionally by providing the correct information about products and services, line registration, other requisitions, or complaints by following the latest policies and processes.
Create engagement and generate revenue growth at the branch.
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Timeliness of successful implementation of initiatives.
Attending walk-in customers professionally by providing the correct information about products and services, line registration, other requisitions, or complaints by following the latest policies and processes.
Create engagement and generate revenue growth at the branch.
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We are looking for a Customer Service Executive to support daily operational and administrative activities, including data entry, coordination, documentation, and reporting. The role ensures smooth workflow between internal teams and external stakeholders while maintaining accuracy, timeliness, and compliance with company procedures.