· Ensure all customer orders are reconciled with MASS’ order entry system to ensure they match.
· Handle and/or ensure all customer inquiries, comments, complaints or issues, including entering of new orders, R.F.Q’s, change orders, open order status, etc.
· As required, manage customers ERP by adjusting Epicor via change order procedure and communicating with the required MASS personnel.
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To collect / manage / coordinate / check / for excess baggage collection, number of mishandled baggage attributed to check-in counter, document violation, on time performance and single cabin baggage policy.
To maintain and safeguard the confidentiality of all passenger& information at all times.
Ensure your working area is safe from any hazards, clean and all system / equipment and functioning well before commencing your duties.
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Provide differentiated operational support through NI’s business model (Tiering) throughout the sales and post-sales cycle.
Provide optimal customer experience (internal and external) by following internal processes and standard operating procedures consistently and accurately using tools like Oracle, SFDC, Outlook, and other internal business applications.
Timely follow-up with customers on pending actions to support their needs through multiple phone, email, and chat channels.
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I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
I know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
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Overall order process management (SAP & SFDC) in accordance with Bruker standard policy, SOX, ISO and Revenue Recognition reporting
Collaborate cross-functionally with Regional Sales, Selling Entity, Planning, R&D, Export Control, Manufacturing, Finance and Shipping to ensure both company and customer requirements are me
Maintain effective communication with internal stakeholders and external customer to achieve Customer Excellence.
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