Responsible for overall Customer Service functions. Receive customer or sales representative inquiries regarding the company’s products and/or services.
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Problem Resolution & Escalation – Identify and address customer concerns, issues, or complaints promptly, providing appropriate solutions or escalating to the management team when necessary.
Sales & Service Promotion – Proactively promote Ria’s services, offers, and value-added solutions to enhance customer experience, build loyalty, and support business growth.
Operational & Administrative Support – Assist in day-to-day branch operations, administrative duties, and other tasks assigned by management to ensure smooth and efficient service delivery.
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Problem Resolution & Escalation – Identify and address customer concerns, issues, or complaints promptly, providing appropriate solutions or escalating to the management team when necessary.
Sales & Service Promotion – Proactively promote Ria’s services, offers, and value-added solutions to enhance customer experience, build loyalty, and support business growth.
Operational & Administrative Support – Assist in day-to-day branch operations, administrative duties, and other tasks assigned by management to ensure smooth and efficient service delivery.
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Drive the timely resolution of customer issues and complaints.
Oversee the logging and investigation of feedback, collaborating with relevant stakeholders and departments to implement sustainable solutions aligned with our Continuous Improvement philosophy, quality procedures, and ISO policies.
Manage credit/debit note issuance and supporting debtor aging follow-ups.
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Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.
Has developed knowledge and skills through formal training or considerable work experience
Entry level often for those with work experience in the skill area
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Problem Resolution & Escalation – Identify and address customer concerns, issues, or complaints promptly, providing appropriate solutions or escalating to the management team when necessary.
Sales & Service Promotion – Proactively promote Ria’s services, offers, and value-added solutions to enhance customer experience, build loyalty, and support business growth.
Operational & Administrative Support – Assist in day-to-day branch operations, administrative duties, and other tasks assigned by management to ensure smooth and efficient service delivery.
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