JOB PURPOSE Performs customer service and cashier duties under the supervision and direction of Centre Manager.
DUTIESCustomer Service: 1. Register incoming patients into the Medex, Encore Med and Meditex. 2. Prepare the charge chit and sticker for the registered patients. 3. Assist Embryologist/Nurse in printing out additional stickers. 4. Attend to calls and inquiries (via phone call). 5. Attend to walk in customer inquiries for offered services. 6. Fix appointment for the patients. 7. Fix appointment for the inter-branch patients. 8. Compilation of patient feedback forms. 9. Update patient post-delivery pregnancy outcome in Medex. 10. Attend to the Pathlab & Lalamove riders.
...
Monitor service performance against SLAs and KPIs, identify improvement opportunities, and drive continuous process enhancements to improve operational efficiency.
Manage governmental stamp duty submissions and related documentation for purchase orders, ensuring compliance with relevant regulatory requirements.
Support internal controls, compliance, and audit activities while coaching and developing team members to achieve operational excellence and business objectives.
...
Customer Services Executive is the voice of KONE, taking care of customers across two core areas: Callout and Inbound.
For Callout, the CS Executive is the main entry point for unplanned maintenance requests, available 24/7. This covers the full process: logging requests, dispatching technicians, and closing cases, while identifying and managing critical safety situations to prevent fatalities.
...
To optimize service level and ensure regulatory compliance for all products before shipment
Collaborate closely with Physical Distribution and Transport teams to coordinate order scheduling and transport capacity planning, ensuring timely delivery and optimal logistics execution
Partner with Credit Manager to identify any credit risks and to implement corrective actions.
...
To optimize service level and ensure regulatory compliance for all products before shipment
Collaborate closely with Physical Distribution and Transport teams to coordinate order scheduling and transport capacity planning, ensuring timely delivery and optimal logistics execution
Partner with Credit Manager to identify any credit risks and to implement corrective actions.
...
The Senior Customer Service Executive is responsible for supporting the Team Leader in the day-to-day operation of the Customer Care team while continuing to perform core customer service responsibilities. The role acts as a key point of contact for agents, providing guidance, operational support, training, and escalation assistance while helping to ensure service levels, quality standards, and customer expectations are met.
This position requires the employee to be physically present at the KONE Business Services Office (PJ, Malaysia) on night shift, specifically to support the Australia and New Zealand regions.
...