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1,800+ Customer Support Jobs in Kuala Lumpur - October 2026 - High Salaries
Showing 1,852 jobs results for
"customer support"
in Kuala Lumpur
Never miss any updates for Customer Support jobs in Kuala Lumpur
Manage Alert
Undisclosed
KL City
- Identify technical or complex issues and escalate them to the appropriate teams, including Technical Support, Funding, Risk, Compliance, and other specialists.
- Document cases clearly and accurately in the CRM, ensuring all relevant technical details and troubleshooting steps are recorded.
- Guide clients through platform functionality and provide clear instructions on resolving common technical issues. ...
Posted
22 days ago
Undisclosed
KL City
- Ability to work on-site full time in Kuala Lumpur, with strong time management and organizational skills.
- Proficiency in basic computer applications and customer service software or CRM tools.
- Collaborative mindset, resilience under pressure, and a problem-solving approach to customer concerns. ...
Posted
8 days ago
Undisclosed
KL City
- Assist with technical troubleshooting within the FastJobs platform
- Manage advertiser accounts, handle administrative tasks, and generate reports
- Moderate ad content to ensure compliance with MOHR Guidelines ...
Posted
22 days ago
Undisclosed
KL City
- Identify recurring customer issues and drive process, SOP, and workflow improvements.
- Develop and maintain troubleshooting guides, SOPs, and Knowledge Base content.
- Support the optimisation of AICC, AI chatbot, routing logic, and customer support automation. ...
Posted
17 days ago
MYR3,500 - MYR4,500 Per Month
KL City
- Help maintain and update CRM and internal databases
- Assist in managing documentation for sales orders, invoices, and delivery notes
- Monitor and respond to customer inquiries via email or phone ...
Posted
10 days ago
Undisclosed
KL City
- Identify recurring customer issues and drive process, SOP, and workflow improvements
- Develop and maintain troubleshooting guides, SOPs, and Knowledge Base content
- Support the optimisation of AICC, AI chatbot, routing logic, and customer support automation ...
Posted
17 days ago
Undisclosed
KL City
- · Phone support and log customer(s) queries and issues.
- · Conduct on-site Requirement Study, compile Requirement Study file and prepare Gap Analysis Report.
- · Conduct on-site training for end-users. ...
Posted
10 days ago
MYR1,050 - MYR1,050 Per Month
KL City
- Follow up with customers to ensure their technical issues are resolved to their satisfaction.
- Monitor applications and processes to ensure they are functioning correctly, take necessary actions based on protocols.
- Provide accurate and detailed information about IT products and services. ...
Posted
18 days ago
Undisclosed
KL City
- Handle customer complaints professionally, keep customers informed of progress and
- Review and process customer and operational requests in accordance with established SOPs,
- Handle authorized operational matters that customers or business partners are unable to ...
Posted
3 days ago
MYR2,200 - MYR2,200 Per Month
KL City
- Investigate and resolve customer complaints with empathy and efficiency
- Work closely with internal departments to resolve complex issues
- Escalate unresolved matters and follow up until full resolution ...
Posted
15 days ago
MYR5,200 - MYR5,200 Per Month
KL City
- Manage and update Zendesk tickets, including follow-ups, escalations, and case documentation.
- Collaborate with internal teams to resolve complex customer issues.
- Identify recurring issues and provide feedback to improve customer support processes. ...
Posted
2 days ago
Undisclosed
- Maintain accurate customer service records and ensure all cases are followed through until resolution.
- Reconcile customer service cases with billing records and report any discrepancies or abnormal transactions.
- Support merchant relationship management by conducting follow-ups, gathering feedback, and addressing operational needs. ...
Posted
21 days ago
(Timesconsult) Times Management Consultancy Sdn. Bhd.
MYR1,700 - MYR2,000 Per Month
KL City
- c) Discovering customers’ needs
- d) Responding to customers’ needs
- e) Ensuring customers leave with pleasure ...
Posted
12 hours ago
Undisclosed
KL City
- Complete all administrative activities promptly and accurately while complying with internal procedures, service standards, and regulatory requirements.
- Assist in the handling and resolution of customer complaints, ensuring issues are managed professionally and efficiently.
- Develop and maintain strong knowledge of products, services, operating procedures, guidelines, and customer service practices to provide accurate information and support. ...
Posted
a day ago
Undisclosed
KL City
- Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools.
- A go-getter, and problem solver mindset to proactively customize solution for each customer needs
- Acute sense of discernment and diplomacy to arbitrate fairly on difficult cases and situations ...
Posted
a day ago
Undisclosed
KL City
- Troubleshoot Level 1-2 technical issues for B2B/SaaS customers.
- Create, update, and maintain support articles, knowledgebase entries, and FAQs.
- Track, report, and analyze ticket trends and metrics to identify recurring issues and improvement opportunities. ...
Posted
a day ago
Undisclosed
KL City
- Troubleshoot Level 1-2 technical issues for B2B/SaaS customers.
- Create, update, and maintain support articles, knowledgebase entries, and FAQs.
- Track, report, and analyze ticket trends and metrics to identify recurring issues and improvement opportunities. ...
Posted
a day ago
Undisclosed
KL City
- Provide mentorship to customer service teams on soft skills development, fostering stronger communication, emotional intelligence, and resilience in handling customer and operational challenges.
- Continuously evaluate training effectiveness, tying learning outcomes to KPIs such as QA, CSAT, SLA, and error rates.
- Design and deliver structured training programs covering customer service processes, fintech products (e.g., e-wallets, credit, insurance, loan servicing), and regulatory requirements. ...
Posted
3 days ago
Undisclosed
KL City
- Working Hours: Rotational Shifts, 5 days working and 2 day off
- Requirements:
- • Proficiency in Korean & English ...
Posted
2 days ago
Undisclosed
KL City
- Build Product Expertise – Develop a strong understanding of Selkirk products, policies, warranties, and internal processes to provide dependable support.
- Manage Multiple Systems – Work efficiently across ticketing platforms, CRM tools, order-management systems, and other business applications.
- Meet Service Expectations – Manage high-volume call and ticket queues while meeting established standards for response time, productivity, accuracy, and customer satisfaction. ...
Posted
2 days ago
Undisclosed
KL City
- Collaborate with Market Planning Team on PIPO management, Quota release and back-in-stock date to ensure maximum fulfilment and backordering possibilities.
- Act as the first go-to point for customers and internal stakeholders for order-related matters/issue, making sure incidents/queries are addressed in a timely and professional manner.
- Ensure full compliance with internal/external audit requirements relating to customer service operations on processes and documentation. Provide timely support on periodic Audit Checks. ...
Posted
2 days ago
MYR2,800 - MYR4,000 Per Month
KL City
- Cross-sell relevant sub-products during service interactions where appropriate.
- Assist in ad hoc operational tasks to support business needs.
- Undertake special assignments or projects as directed by management. ...
Posted
3 days ago
Undisclosed
KL City
- Train and coach the customer service team on best practices and effective communication skills.
- Work closely with other departments to ensure customer issues are resolved quickly and efficiently.
- Conduct regular performance evaluations and provide feedback to the customer service team. ...
Posted
4 days ago
MYR1,700 - MYR2,000 Per Month
KL City
- Assist with swimming programmes, events, competitions and academy activities.
- Coordinate venue bookings, facilities, vendors and operational arrangements.
- Prepare reports, documentation and operational records. ...
Posted
4 days ago
Undisclosed
KL City
- Maintain accurate records through data entry and updates across support platforms.
- Proactively identify opportunities to improve customer experience and provide feedback to the product team.
- 1–3 years of relevant experience in customer service, client support, or account servicing, preferably in the Fintech/Payment Gateway/Forex/Blockchain industry. ...
Posted
3 days ago
Undisclosed
KL City
- Empower new partnerships: Set up new accounts, assist with onboarding, and ensure each transition feels effortless.
- Champion continuous improvement: Spot opportunities to streamline processes, resolve issues proactively, and share insights with Sales and Account Management teams.
- Collaborate with excellence: Work closely with both onshore and offshore teams, supporting colleagues and contributing to a positive, high‑performing culture ...
Posted
4 days ago
Undisclosed
KL City
- Support the business in achieving its financial goals and objectives.
- Manage customers’ complaints and feedback, escalate where necessary and collaborate with various internal stakeholders to achieve a fair outcome and resolution.
- Assist senior executive or manager on projects that are assigned by the company. ...
Posted
4 days ago
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