Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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• Secure vitality and seasonality in the store by creating and implementing a store commercial calendar together with the store management team.
• Lead the store Com&In team in securing relevant and inspiring range presentation solutions, an optimal store layout and effective and efficient store communication that builds the IKEA Brand.
• Secure that the store commercial team has the right understanding of store layout, range presentation and store communication.
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Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi, Ion Gizmos)
Installation Timelines: Guarantee 100% completion of new business installations within a maximum of 5 working days from the date of the service agreement or job confirmation.
Route-Riding: Conduct formal route-rides with each service team at least once every 3 months to ensure operational standards are met.
Productivity Oversight: Audit technician productivity to ensure all personnel meet pre-requisite site-visit timings and route planning targets.
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Opportunity to fast track your career in Wealth Management.
Your Roles & Responsibilities:
Solicit customers for Deposits, Insurance and Investment Products within BNMs Responsible Lending Guidelines and other products as and when required by the Management;
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customs matters, while ensuring compliance with local regulations and communicating updates to stakeholders.
Handle documentation processes including OBL issuance, amendments, delivery order (DO) processing, container release, and verification of documents in line with agent manuals and local requirements.
Ensure all mandatory document stamping and customs requirements are fulfilled prior to release of documents to customers.
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Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them.
Execute the Brand Customer Service standards to meet or exceed customers’ expectations.
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To ensure that check-in procedures are done in detail and correctly such as, getting the mode of payment, collecting guest ID/ passport, collecting of business card and obtaining departure time etc.
Keeps abreast of all modifications to accounting policies and procedures
Safeguard the cash float assigned and to be fully accountable for it.
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