The Sea Freight Customer Service Executive is responsible for managing end-to-end ocean freight shipments, ensuring timely coordination with customers, carriers, and internal teams. The role focuses on operational accuracy, customer satisfaction, and compliance with international shipping regulations.
Perform operational tasks to support Customer Service Representatives by handling manual activities, including issuing daily consignment stock billing, using SAP and Power BI to extract data and prepare custom reports, updating customer portals, and producing required spreadsheets and delivery reports.
Bachelor’s Degree.
One-year experience using SAP would accelerate the onboarding process.
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* **Issue Resolution:** Respond to customer queries and resolve issues in line with agreements and established processes. * **Team Support:** Provide assistance and guidance to less experienced staff as needed. * **Training Requirements:** Requires 1–3 years of job-related experience and technical or vocational training.
### **Requirements**:* **Education**: Diploma/Degree in Logistics, Supply Chain, Business, or a related field (preferred). * **Experience**: Prior experience in logistics, operations, or milestone tracking is an advantage. However, fresh graduates are welcome to apply.
* **Attention to Detail**: Strong attention to detail with excellent data accuracy skills. * **Communication Skills**: Good written and verbal communication skills, with the ability to handle customer and internal interactions professionally. * **Technical Skills**: Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).
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Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.
Learns and adopt Knowledge-Centered Service (KCS) methodology.
Alternatively, currently pursuing a bachelor’s degree in an engineering or science-related field, such as IT, electronic engineering, automotive, manufacturing support or other.
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