Information Management: Respond to information requests, retrieve relevant files, and maintain organized documentation.
Quality Assurance: Review completed work to ensure data accuracy and compliance with company standards.
Stakeholder Communication: Proactively communicate with customers, agents, and internal stakeholders via email regarding shipment status and requirements.
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Customer Relationship Management: Develop and maintain effective and professional relationships with customers.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
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Provide differentiated operational support through NI’s business model (Tiering) throughout the sales and post-sales cycle.
Provide optimal customer experience (internal and external) by following internal processes and standard operating procedures consistently and accurately using tools like Oracle, SFDC, Outlook, and other internal business applications.
Timely follow-up with customers on pending actions to support their needs through multiple phone, email, and chat channels.
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Data Management : Enter and maintain operational data accurately in accordance with Standard Operating Procedures (SOPs).
Milestone Tracking : Monitor and update milestone tracking across multiple countries to ensure timely operational visibility.
Customer & Internal Support : Respond promptly to customer and internal queries via email and Teams chat, providing accurate and relevant information.
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Record Validation: Record and validate operational details (e.g., cargo information) to support smooth workflows and compliance requirements.
Quality Control: Review and verify completed work to ensure accuracy, consistency, and adherence to quality standards.
Proactive Communication: Communicate proactively with country operations and internal teams, providing updates and resolving inquiries professionally.
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Record Validation: Record and validate operational details (e.g., cargo information) to support smooth workflows and compliance requirements.
Quality Control: Review and verify completed work to ensure accuracy, consistency, and adherence to quality standards.
Proactive Communication: Communicate proactively with country operations and internal teams, providing updates and resolving inquiries professionally.
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* **Issue Resolution:** Respond to customer queries and resolve issues in line with agreements and established processes. * **Team Support:** Provide assistance and guidance to less experienced staff as needed. * **Training Requirements:** Requires 1–3 years of job-related experience and technical or vocational training.
### **Requirements**:* **Education**: Diploma/Degree in Logistics, Supply Chain, Business, or a related field (preferred). * **Experience**: Prior experience in logistics, operations, or milestone tracking is an advantage. However, fresh graduates are welcome to apply.
* **Attention to Detail**: Strong attention to detail with excellent data accuracy skills. * **Communication Skills**: Good written and verbal communication skills, with the ability to handle customer and internal interactions professionally. * **Technical Skills**: Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).
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