Reviewing plans, system schematics, customer specifications, and other customer documents to develop and prepare cost estimates.
Discuss with customers or end users to collect detailed technical requirements for assigned job.
Working with customers and internal engineering teams to design engineering solutions that meet customer’s requirements.
Managing the company relationships with existing customers and building
relationships with potential customers to generate new business.
Understand competitors and align with new strategies to win in competition
Prepare quotations, costing, and test proposal for project.
Follow up quotation status with customer.
Trigger purchasing of equipment and components used in projects.
Transfer sales to project, weekly project meeting, and monitor project status until project is delivered.
Communicate and collaborate with other team members, managers, customers and suppliers.
Provide project updates and supporting records to Project Manager and Sales Manager.
Assist Project team to obtain / feedback info to customer.
Handle & manage services related to customer requests & complaints.
Traveling to customer sites as necessary.
Field support or development when necessary.
Ad-hoc support to management requests.

1 Customer Support Analyst Jobs - November 2026 - High Salaries

Customer Support Engineer