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33 Customer Success Manager Jobs in Selangor - August 2026 - High Salaries
Showing 33 jobs results for
"customer success manager"
in Selangor
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MYR4,000 - MYR6,000 Per Month
Fresh Graduates
Near Train Station
This company is close to train station
- Generate New Leads: Identify and target new clients, pitch tailored solutions and close deals.
- Client Relationships: Build and maintain long-term partnerships with clients.
- Project Coordination: Manage day-to-day project timelines, deliverables, and approvals between clients and internal teams. ...
Marketing Strategy
Marketing
Skills Required
Marketing Strategy
Marketing
Digital Marketing
Social Media Marketing
Business Development
+3
Posted
21 days ago
Undisclosed
- Leverage the insights gained from customer interactions to accurately forecast renewals, upsells or downgrades
- Own the renewal process, collaborate with internal stakeholders for timely execution of renewals, ensuring high retention rates
- Drive consumption through thorough understanding of use case and offering value added services tailored to customer needs ...
Posted
17 days ago
Undisclosed
- CSM Team Coaching: Coach CSM teams with clarity and conviction to ensure they fully understand how to perform their roles successfully and achieve their KPIs.
- Proven Leadership and Credibility: Seasoned technical leadership with a proven track record, along with experience in coaching CSM teams to drive the adoption of complex, enterprise-grade technology solutions.
- Expertise in Deal and Situational Coaching: Demonstrable mastery of deal and situational coaching, while fostering a high-performing, growth-minded, and candid culture. ...
Posted
14 days ago
Undisclosed
- Partner Engagement & Communication
- Execute structured partner outreach including introductory emails and follow-ups (PDM & partner-led)
- Maintain communication cadence across engagement stages (intro discovery post-engagement) ...
Posted
4 days ago
Undisclosed
- Ensure timely and professional responses to stakeholders
- Stakeholder Collaboration
- Coordinate with PDMs and internal stakeholders for alignment on partner progress ...
Posted
10 days ago
Undisclosed
- Revenue & Profitability: Drive annual pricing strategies and achieve Annual Price Increase (API) objectives to maximise account profitability while maintaining strong long-term customer partnerships.
- Cross-Functional Advocacy: Act as the primary customer advocate across internal teams including Sales, Operations, Finance, Product, Marketing, and Customer Support partnering with the Center of Excellence (CoE) to resolve issues efficiently.
- 5+ years of experience in Customer Success, Account Management, Customer Experience, or a similar strategic, customer-facing and two years of people leadership experience. ...
Posted
13 days ago
MYR4,000 - MYR5,000 Per Month
- Responsible for Liaised with the backend departments to ensure every digital campaign is live on time and updating clients on weekly and monthly reports.
- Work closely with the Creative department to develop the digital artwork, if required by the client
- Conduct regular sales analysis to evaluate sales effectiveness and identify opportunities to ensure that the objectives of the digital advertising campaign are met. ...
Posted
2 days ago
MYR4,000 - MYR5,000 Per Month
- Responsible for Liaised with the backend departments to ensure every digital campaign is live on time and updating clients on weekly and monthly reports.
- Work closely with the Creative department to develop the digital artwork, if required by the client
- Conduct regular sales analysis to evaluate sales effectiveness and identify opportunities to ensure that the objectives of the digital advertising campaign are met. ...
Posted
2 days ago
Undisclosed
- Operational Common Sense & CX Intelligence: While you are a "people person," you are also a "data person." You will track and optimize key CX metrics (NPS, CSAT, First Response Time, and Retention) to identify friction points in the customer journey.
- Cross-Functional Advocacy: Be the voice of the customer in meetings with Operations, Tech, and Logistics. If a delivery route is hurting the customer experience, you are the one to highlight it and help solve it.
- Proactive Brand Love: Design "surprise and delight" moments that exceed expectations, transforming a standard purchase into an Anantara-level memory. ...
Posted
2 days ago
Undisclosed
- To contribute insights during contract negotiation to protect DKSH’s risks and interests and ensuring fair requirements in contractual discussion.
- To review monthly and consolidated YTD KPI/SLAs committed with clients and to take lead using available insight to update Management on consistent malperformances and collaborating with internal stakeholders for development and improvements when needed.
- To build a strong relationship with all levels of client’s organization through clear understanding of the history-to-current relationship, business setup and model, client’s internal operations, preferences, to maintain a solid relationship and strive in exceeding client expectations. ...
Posted
a day ago
MYR2,709.09 - MYR5,214.17 Per Month
Malaysia
- Coordinate with operations, documentation, and sales teams to resolve customer queries promptly.
- Develop and implement customer service policies, procedures, and performance standards.
- Track customer satisfaction metrics and initiate improvement plans where necessary. ...
Posted
a day ago
Undisclosed
- Drive business development by identifying, developing, retaining, extending, and acquiring accounts, and collaborating across teams to attain objectives
- Strategize for growth by developing and implementing annual territorial plans to achieve sales goals and future growth, and profiling accounts to position RDMY strongly to win tenders
- Maintain data integrity in REXIS Salesforce by regularly updating accounts/contacts, and ensuring weekly entry and monitoring of activities and business opportunities ...
Posted
6 days ago
Undisclosed
- Stock reservation*
- Sample requests
- Prepare business forecasts, reports and marketing plans to achieve overall objectives such as: ...
Posted
6 days ago
Undisclosed
- Build credibility with customers and other stakeholders at different levels through demonstrating business acumen and professional expertise, confidence and effective communication
- Develop and build strategic engagement and partnering with KOLs and relevant stakeholders in key accounts. Be a partner/consultant in shaping their plans, decisions and supporting their professional objectives to achieve RDMY business strategy and goals
- Understand the customers’ working / communication styles and flex one’s style to adapt to that ...
Posted
7 days ago
MYR7,000 - MYR7,000 Per Month
- Operational Common Sense & CX Intelligence: While you are a "people person," you are also a "data person." You will track and optimize key CX metrics (NPS, CSAT, First Response Time, and Retention) to identify friction points in the customer journey.
- Cross-Functional Advocacy: Be the voice of the customer in meetings with Operations, Tech, and Logistics. If a delivery route is hurting the customer experience, you are the one to highlight it and help solve it.
- Proactive Brand Love: Design "surprise and delight" moments that exceed expectations, transforming a standard purchase into an Anantara-level memory. ...
Posted
9 days ago
Undisclosed
- Liaise with clients' marketing teams to coordinate promotional materials, sample deliveries, and ensure all marketing activities are accurately aligned with DKSH operations
- Monitor stock levels, address near-expiry stock clearance, and manage high stock holding situations to maintain product availability and minimize wastage
- Proactively establish and maintain effective workflows and communications to support concurrent project delivery across the product team ...
Posted
11 days ago
Undisclosed
- Establish and maintain strong strategic relationships with key stakeholders within client organizations.
- Gather customer feedback and share insights with product, sales, and marketing teams for enhancement or improvement.
- Proactively monitor customer accounts to identify potential issues and address them promptly. ...
Posted
11 days ago
Undisclosed
- Ensure development and implementation of service programs in response to current and changing customer requirements identified by the sales teams
- Work with the sales and commercial teams in extending the service portfolio to acquire new business opportunities and provide support in a timely and accurate manner
- Extend support for planning and preparation of Customer Requests for Quotation (RFQ) and tenders including conducting customer visits and making presentations ...
Posted
15 days ago
Undisclosed
- Ensure development and implementation of service programs in response to current and changing customer requirements identified by the sales teams
- Work with the sales and commercial teams in extending the service portfolio to acquire new business opportunities and provide support in a timely and accurate manner
- Extend support for planning and preparation of Customer Requests for Quotation (RFQ) and tenders including conducting customer visits and making presentations ...
Posted
15 days ago
Undisclosed
- Negotiate listings, trade terms, and promotional activities to maximize visibility and sales.
- Ensure the timely execution of marketing campaigns, in-store activations, and merchandising standards.
- Monitor sales performance, stock levels, and promotional ROI. ...
Posted
15 days ago
Undisclosed
- To contribute insights during contract negotiation to protect DKSH’s risks and interests and ensuring
- To build a strong relationship with all levels of client’s organization through clear understanding of
- To consistently strive and maintain a position as client’s preferred business partner through ...
Posted
16 days ago
Undisclosed
- Assist CRMs to review customer accounts and perform service call if needed
- Assist on the change of CRM’s customer portfolio upon any resignation by reaching out to customers and reemphasize on back up CRM and team concept to minimise the impact of changes.
- Assist to handles customer’s complaint referred by CRM, conduct investigation and provide complete and timely problem resolution. ...
Posted
17 days ago
Undisclosed
- Establish and maintain strong strategic relationships with key stakeholders within client organizations.
- Gather customer feedback and share insights with product, sales, and marketing teams for enhancement or improvement.
- Proactively monitor customer accounts to identify potential issues and address them promptly. ...
Posted
17 days ago
Undisclosed
- To contribute insights during contract negotiation to protect DKSH’s risks and interests and ensuring fair requirements in contractual discussion.
- To review monthly and consolidated YTD KPI/SLAs committed with clients and to take lead using available insight to update Management on consistent malperformances and collaborating with internal stakeholders for development and improvements when needed.
- To build a strong relationship with all levels of client’s organization through clear understanding of the history-to-current relationship, business setup and model, client’s internal operations, preferences, to maintain a solid relationship and strive in exceeding client expectations. ...
Posted
23 days ago
Undisclosed
- Participate and facilitate CRM activities to efficiently produce or contribute through continuous improvement, resolving inefficiencies in processes and cost optimization for the organization.
- Maintain performance on CPM Team, providing dealers support service to markets in Asia/Pacific Region (APAC).
- Support and assist PDC APAC Region on escalation Critical Parts cases to resolve (back)orders, reverse and return logistic related issues for all Mercedes-Benz business units. ...
Posted
24 days ago
Undisclosed
- Overseeing all daily Order/backorder processing from customers.
- Establishing and maintaining an STO process and implementing improvement measures where necessary.
- Participate and facilitate CRM activities to efficiently produce or contribute through continuous improvement, resolving inefficiencies in processes and cost optimization for the organization. ...
Posted
24 days ago
Undisclosed
- Drive business development by identifying, developing, retaining, extending, and acquiring accounts, and collaborating across teams to attain objectives
- Strategize for growth by developing and implementing annual territorial plans to achieve sales goals and future growth, and profiling accounts to position RDMY strongly to win tenders
- Maintain data integrity in REXIS Salesforce by regularly updating accounts/contacts, and ensuring weekly entry and monitoring of activities and business opportunities ...
Posted
a month ago
Undisclosed
- Build credibility with customers and other stakeholders at different levels through demonstrating business acumen and professional expertise, confidence and effective communication
- Develop and build strategic engagement and partnering with KOLs and relevant stakeholders in key accounts. Be a partner/consultant in shaping their plans, decisions and supporting their professional objectives to achieve RDMY business strategy and goals
- Understand the customers’ working / communication styles and flex one’s style to adapt to that ...
Posted
a month ago
Undisclosed
- Stock reservation*
- Sample requests
- Prepare business forecasts, reports and marketing plans to achieve overall objectives such as: ...
Posted
a month ago
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