39 Customer Success Manager Jobs in Kuala Lumpur - July 2026

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Showing 39 jobs results for "customer success manager" in Kuala Lumpur

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VIP Retention Manager

VIP Retention Manager VIP Retention Manager

Asiawynn Solution Sdn Bhd

MYR6,000 - MYR15,000 Per Month

Full Time

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

Build and maintain long-term relationships with VIP customers through personalized engagement, tailored service, and value-added experiences.
Design and drive VIP loyalty programs, exclusive events, and reward initiatives.
Handle major complaints and sensitive issues from VIP customers, ensuring prompt and effective resolution. ...

Customer Relationship Management (CRM) Customer Retention Strategies

Posted

5 hours ago

VIP Strategy Manager VIP Strategy Manager

Secure Hire Sdn. Bhd.

MYR10,000 - MYR20,000 Per Month

+Additional Compensation

Full Time

KL City, WP Kuala Lumpur

Near Train Station

Collaborate with CRM, Product, Marketing, and VIP Service teams to deliver a seamless VIP journey.
Monitor performance metrics and optimize engagement, retention, and revenue outcomes.
Drive VIP retention, loyalty, and customer lifetime value through targeted engagement programs. ...

Strategic Planning Customer Psychology

Posted

24 days ago

Chat Available

Client Executive Client Executive

Computer Business Solutions Sdn. Bhd.

MYR3,500 - MYR5,000 Per Month

Full Time

Fresh Graduates

KL City, WP Kuala Lumpur

Near Train Station

Assist in tax and audits report preparation
Liaise with auditors, tax agent, company secretary, bankers and statutory requirement.
Work closely with all parties and other departments. ...

Accounting Microsoft Excel

Posted

a month ago

Chat Available

Client Development Manager Client Development Manager

Superb Management Sdn Bhd

MYR3,350 - MYR5,360 Per Month

+Additional Compensation

Full Time

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

Develop and maintain strong working relationships with prospective and existing partners.
Assist partners in understanding and promoting the Company's products, services, and marketing campaigns.
Coordinate with the Company's relevant departments to facilitate partner onboarding, engagement, and ongoing support. ...

Sales Strategy Market Research

Posted

a month ago

Exclusive Client Experience Manager Exclusive Client Experience Manager

Secure Hire Sdn. Bhd.

MYR10,000 - MYR20,000 Per Month

+Additional Compensation

Full Time

KL City, WP Kuala Lumpur

Near Train Station

Collaborate with CRM, Product, Marketing, and VIP Service teams to deliver a seamless VIP journey.
Monitor performance metrics and optimize engagement, retention, and revenue outcomes.
Drive VIP retention, loyalty, and customer lifetime value through targeted engagement programs. ...

Strategic Planning Customer Psychology

Posted

a month ago

Customer Success Manager Customer Success Manager

TabSquare.AI

Undisclosed

Full Time

KL City

ations.Monitor usage metrics, and identify opportunities for growth or impro
vement.Collaborate with sales, product, and global tech support teams to identify root causes and bring permanent so
lutionsConduct regular business reviews to assess customer health and develop strategies for renewal and exp ...

Posted

a month ago

Customer Success Manager Customer Success Manager

TabSquare.AI

Undisclosed

Full Time

KL City

Monitor usage metrics, and identify opportunities for growth or improvement.
Collaborate with sales, product, and global tech support teams to identify root causes and bring permanent solutions
Conduct regular business reviews to assess customer health and develop strategies for renewal and expansion. ...

Posted

25 days ago

Customer Success Manager Customer Success Manager

SAS

Undisclosed

Full Time

KL City

Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches.
Build reports and analytics to provide key business insights used for data driven decision making.
Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. Documents Customer Success Plan with customer and sales. Shares plan with sales, Professional Services and CIS. ...

Posted

24 days ago

Customer Success Manager Customer Success Manager

Ant International

Undisclosed

Full Time

KL City

Service Excellence & Team Enablement — Codify domain expertise into scalable playbooks and best practices; mentor junior team members and elevate the overall service capability of the organization.
At least 4 years and above experience in enterprise customer success, solution consulting.
Native or near-native English fluency, conversations and navigate complex commercial negotiations independently ...

Posted

4 days ago

Customer Success Manager Customer Success Manager

BMC Helix

Undisclosed

Full Time

KL City

For partner-led accounts, partner closely with the Partner Success Manager — the Customer Success Manager owns the end-customer relationship and adoption outcomes; the Partner Success Manager owns the partner's capability to sell, deploy, and support effectively.
Own customer communication during incidents, escalations, and high-severity issues, ensuring the customer always knows what is happening and who is doing what.
Maintain a regular operating cadence with customers (weekly to monthly depending on segment) and lead Executive Business Reviews. ...

Posted

3 days ago

Customer Success Manager Customer Success Manager

Tech Apps Sdn Bhd

Undisclosed

Full Time

KL City

What you’ll be doing:
• Manage and grow relationships with our existing dealer customers
• Drive product usage and engagement through regular on-site visits ...

Posted

15 days ago

Customer Success Manager Customer Success Manager

BIPO

Undisclosed

Full Time

KL City

• Serve as the main point of contact between clients and BIPO, and escalate client feedback to relevant internal teams
• Build and maintain strong relationships with clients, ensuring high levels of satisfaction and engagement
• Understand client needs and identify opportunities for upselling and cross selling ...

Posted

7 days ago

Customer Success Manager Customer Success Manager

Tech Apps Sdn Bhd

Undisclosed

Full Time

KL City

What you’ll be doing:
• Manage and grow relationships with our existing dealer customers
• Drive product usage and engagement through regular on-site visits ...

Posted

10 hours ago

Customer Success Manager Customer Success Manager

TabSquare.AI

Undisclosed

Full Time

KL City

Monitor usage metrics, and identify opportunities for growth or improvement.
Collaborate with sales, product, and global tech support teams to identify root causes and bring permanent solutions
Conduct regular business reviews to assess customer health and develop strategies for renewal and expansion. ...

Posted

11 days ago

Customer Success Manager Customer Success Manager

BoardPAC

Undisclosed

Full Time

KL City

Discuss, negotiate and address customer concerns.
Responsible for customer success and satisfaction via constant communication and meetings.
Travel to client sites when required (locally and overseas). ...

Posted

14 days ago

Customer Success Manager (AUS Hours) Customer Success Manager (AUS Hours)

The Access Group

Undisclosed

Full Time

KL City

Work with numerous internal stakeholders including Onboarding, Technical Support and Business Development.
Deliver Annual Program reviews
Monitor inflow of CSM requests, community feedback, and NPS data, using these early warning systems to proactively liaise with customers and ensure service excellence through confident and empathetic engagement. ...

Posted

16 days ago

Senior Customer Success Manager Senior Customer Success Manager

Napier AI

Undisclosed

Full Time

KL City

Conduct structured maturity assessments across operational, workflow, integration, governance, and enablement dimensions - using maturity progression to drive roadmap and expansion conversations.
Maintain a structured health view combining adoption depth, executive engagement, value attainment, support trends, and stakeholder continuity.
Lead business reviews at both operational and executive level, focused on value progress and forward roadmap. ...

Posted

a month ago

Customer Success Manager (APAC) Customer Success Manager (APAC)

Respond.io

Undisclosed

Full Time

KL City

Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
Own It and Support Each Other: We step up, help out, and drive outcomes—together.
Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team! ...

Posted

a month ago

Customer Success Manager Project Intern (Lark) - 2026 Start (BS-MS) Customer Success Manager Project Intern (Lark) - 2026 Start (BS-MS)

ByteDance

Undisclosed

Full Time

KL City

Manage batch operations for customers, ensuring a smooth and consistent experience.
Currently pursuing an undergraduate or postgraduate degree, preferably with a focus on Business, Marketing, or a related field.
Fluency in written and spoken English is needed to manage stakeholders in the APAC market. ...

Posted

3 days ago

Customer Success Manager (Partner Management) - Mandarin Speaking Customer Success Manager (Partner Management) - Mandarin Speaking

Accenture Southeast Asia

Undisclosed

Full Time

KL City

Own the overall regional partner skilling relationship for assigned partner(s), including:
Maintaining a regular cadence, at least monthly, with each partner
Serving as the primary point of contact for regional partner skilling needs ...

Posted

18 days ago

Customer Success Manager (AUS Hours) Customer Success Manager (AUS Hours)

The Access Group

Undisclosed

Full Time

KL City

Work with numerous internal stakeholders including Onboarding, Technical Support and Business Development.
Deliver Annual Program reviews
Monitor inflow of CSM requests, community feedback, and NPS data, using these early warning systems to proactively liaise with customers and ensure service excellence through confident and empathetic engagement. ...

Posted

a month ago

Customer Success manager (Partner management) - Korean Speaker Customer Success manager (Partner management) - Korean Speaker

Accenture Southeast Asia

Undisclosed

Full Time

KL City

Ensure timely and professional responses to stakeholders
Stakeholder Collaboration
Coordinate with PDMs and internal stakeholders for alignment on partner progress ...

Posted

21 days ago

Customer Success Manager Project Intern (Lark) - 2026 Start (BS-MS) Customer Success Manager Project Intern (Lark) - 2026 Start (BS-MS)

ByteDance

Undisclosed

Full Time

KL City

Manage batch operations for customers, ensuring a smooth and consistent experience.
Currently pursuing an undergraduate or postgraduate degree, preferably with a focus on Business, Marketing, or a related field.
Fluency in written and spoken English is needed to manage stakeholders in the APAC market. ...

Posted

21 days ago

Customer Success Manager Project Intern (Lark) - 2026 Start (BS-MS) Customer Success Manager Project Intern (Lark) - 2026 Start (BS-MS)

ByteDance

Undisclosed

Full Time

KL City

Manage batch operations for customers, ensuring a smooth and consistent experience.
Currently pursuing an undergraduate or postgraduate degree, preferably with a focus on Business, Marketing, or a related field.
Fluency in written and spoken English is needed to manage stakeholders in the APAC market. ...

Posted

16 days ago

Manager, Customer Success (Analytics - Insights) Manager, Customer Success (Analytics - Insights)

NielsenIQ

Undisclosed

Full Time

KL City

Manage a team of 3-4 executives, guiding them with their analysis to ensure it provides clear actionable recommendations to clients.
Maintain timely communications with account teams and senior management, to keep stakeholders up-to-date on client requirements and call out any issues/ risks. Document records of client inquiries and resolutions, into activity logs and Knowledge Base file shares.
Support senior management in developing Thought Leadership case studies. ...

Posted

8 days ago

Commercial Excellence- Manager Commercial Excellence- Manager

Cargill

Undisclosed

Full Time

KL City

Develop execution strategies to implement sales effectiveness sales funnel management based on company sales framework.
Assist to develop, implement and assess current capability levels in commercial excellence for each market and provide thought leadership to develop plans to continuously upgrade commercial excellence capabilities by market.
Provide expert thought leadership in your field and work with limited direction, using additional research and interpretation to identify issues or problems. You may provide direction to supporting team members and be a strategic contributor. ...

Posted

17 hours ago

Commercial Excellence- Manager Commercial Excellence- Manager

Cargill

Undisclosed

Full Time

KL City

Develop execution strategies to implement sales effectiveness sales funnel management based on company sales framework.
Assist to develop, implement and assess current capability levels in commercial excellence for each market and provide thought leadership to develop plans to continuously upgrade commercial excellence capabilities by market.
Provide expert thought leadership in your field and work with limited direction, using additional research and interpretation to identify issues or problems. You may provide direction to supporting team members and be a strategic contributor. ...

Posted

6 days ago

Client Executive Client Executive

Hexa-Communications

Undisclosed

Full Time

KL City

Support Business Pitches: Contribute to new business proposals through research, slide development on Canva, and the provision of media and social insights.
Client Advisory: Offer counsel to clients on effective messaging strategies and mitigation of negative PR issues.
Industry Monitoring: Keep track of, analyse, and summarise developments in client and industry news. ...

Posted

7 days ago

Customer Solutions Manager Customer Solutions Manager

Trilliant Networks

Undisclosed

Full Time

KL City

Identify, prospect, and prequalify new sales opportunities through a combination of inbound lead follow‑up and targeted outbound engagement, including cold calls, text messages, and email outreach.
Collaborate with Product Marketing, Business Development, and other CSM/CSD/SA team members to define and deliver compelling field demonstration activities, technical presentations, and customer workshop materials.
Partner closely with Product Management and Engineering to develop a deep understanding of current product capabilities, integrations, and roadmap, and leverage this knowledge effectively in sales demos and engagements with customers and partners. ...

Posted

9 days ago

Customer Development Manager Customer Development Manager

Beiersdorf

Undisclosed

Full Time

KL City

Work closely with internal departments to achieve mutually agreed objectives.
Implementing sales strategy & sales plan.
Contribute to development of sales, marketing, customer retention, advertising, pricing, distribution strategies. ...

Posted

10 days ago