Responsible for Liaised with the backend departments to ensure every digital campaign is live on time and updating clients on weekly and monthly reports.
Enjoy meeting new people and working in a dynamic environment? This role may be a great fit. We are looking for individuals who want to improve their confidence, learn customer engagement, and gain useful real-world experience. You will be working on campaigns where communication, teamwork, and attitude make the biggest difference.
A steady expansion pipeline from existing accounts (upsell, cross-sell, new teams and regions), with CS trusted, internally and by customers, to identify and drive those deals.
Retention & Value Realization: Conduct account reviews, analyze usage drops, coordinate technical optimization with SA/TAM, and lead churn intervention.
Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps, ensuring all project collaborators remain aligned at every stage of the onboarding lifecycle.
Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps, ensuring all project collaborators remain aligned at every stage of the onboarding lifecycle.
Monitor the overall health of customer environments considering cases, critical issues, outages and ongoing projects, and conduct diagnostic health checks as needed.
Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps, ensuring all project collaborators remain aligned at every stage of the onboarding lifecycle.