Overseeing all daily Order/backorder processing from customers.
Establishing and maintaining an STO process and implementing improvement measures where necessary.
Participate and facilitate CRM activities to efficiently produce or contribute through continuous improvement, resolving inefficiencies in processes and cost optimization for the organization.
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Customers: Ensure receipt of confirmation on the shipment details obtained from relevant suppliers, prior to shipment processing. Ensure notification of shipment milestones.
Check the Airfreight Import Job created in ROCS and ensure 100% compliance to the mandatory shipment requirements.
Check Mandatory Status Codes set in ROCS and ensure that the date and time are as per the actual event.
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• Implement sales and marketing activities, including developing new business opportunities, executing sales promotions, trade activities, and product pricing strategies for the Malaysian market.
• Coordinate with Customer Experience (CX) personnel to ensure the timely availability and delivery of products to customers.
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Provide feedback and submit reports as required by the Business Line Manager on all sales-related activities, market information, competitor actions, and market intelligence.
Develop and maintain strong relationships with key customers and distributors.
When possible, support the promotion of services and products from the Oil-free Air range.
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Candidate must possess at least Professional Certificate, Diploma or Degree in any fields preferably in Information Technology or Engineering will be an added advantage.
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We're looking for a Sales Engineer with experience in the palm oil industry, industrial engineering, or AutoCAD/design engineering to join our growing team.
This is a client-facing role, ideal for someone who enjoys meeting customers, understanding operational challenges, presenting technical solutions, and working closely with engineering teams to deliver impactful projects.
Sales or technical experience in the palm oil industry (mills, plantations, OEMs, engineering solutions, or industrial equipment)
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