Anvil is building the platform layer for Physical AI — robotics hardware and software that's radically more accessible than legacy industrial solutions. In our first 12 months we built and shipped 200+ robots — OpenARM and OpenYAM manipulators, Linux Devboxes, and teleop kits — to customers in 60+ countries, off a manufacturing line we own and operate ourselves. The customer list runs from NVIDIA, Qualcomm, Toyota, and Google to a couple dozen YC-backed robotics startups, with the researchers who define robot learning in between — and the strongest signal in it is repeat buying: ITRI, Taiwan's national research institute, has ordered six separate times. Customers come back when the whole experience works, and support is where that experience lives. It compounds, too: devkits are our wedge into next-generation robots sold to this same install base, so today's well-supported devkit customer is tomorrow's robot buyer. Software and remote operations run out of Trinidad and Tobago; hardware R&D and manufacturing happen in Taipei. This role can sit with either team — Taipei or Trinidad — in person.
The situation you're walking into:
Customers are paying $5K–$14K for a devkit that needs to work — but setup spans hardware assembly, CAN-bus comms, teleop pairing/calibration, and a ROS2/LeRobot software stack. Plenty of surface area for something to go sideways.
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Vendor Coordination & Scheduling: Liaise and coordinate directly with authorized external service vendors to efficiently schedule and assign on-site service visits for complex cases.
On-Site Technical Support: Conduct field visits or site inspections if required
Real-Time Data Integrity: Maintain 100% data accuracy by documenting all service stages, customer communications, and technical findings in real-time.
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Looking to start your career in a fast-paced and exciting environment? Join us to gain hands-on experience in events, campaigns, and customer engagement!
• Assist in events and promotional activities• Support marketing campaigns to grow brand awareness• Work with the team to ensure smooth event operations• Interact with customers and represent brands professionally
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Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a ‘must’ but would be a distinct advantage.
Good Client Relationship Manager : Manages escalations, communicates clearly, sets expectations, and resolves issues professionally to maintain customer trust.
Strong Operational Knowledge, Compliance & Accuracy Focus: Ensures accurate documentation, regulatory compliance, and adherence to import processes and SOPs.
Proactive Problem Solver: Anticipates risks and resolves issues quickly to maintain smooth operations.
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