To optimize service level and ensure regulatory compliance for all products before shipment
Collaborate closely with Physical Distribution and Transport teams to coordinate order scheduling and transport capacity planning, ensuring timely delivery and optimal logistics execution
Partner with Credit Manager to identify any credit risks and to implement corrective actions.
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Analyze stock positions across internal inventories and distribution channels, assess business impact, and support inventory management activities.
Utilize order management and customer relationship management systems such as SAP, BOTs, Salesforce (SFDC), OCR technology and automation tools to improve operational efficiency and accuracy.
Ensure compliance with GxP regulations, SOPs, quality standards, documentation requirements, and audit readiness.
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To optimize service level and ensure regulatory compliance for all products before shipment
Collaborate closely with Physical Distribution and Transport teams to coordinate order scheduling and transport capacity planning, ensuring timely delivery and optimal logistics execution
Partner with Credit Manager to identify any credit risks and to implement corrective actions.
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To promply and accurately log queries in ERP system
To monitor and handle customer emails falling out from GenAI‑driven automation processes, ensuring timely manual intervention and adherence to DHL service standards.
To identify, analyze and resolve failures in GenAI‑processed email workflows, including misclassification, incomplete data extraction, language interpretation issues, or integration errors across systems.
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Bonus Factor : Experience in hospitality/certain good brands in market or event and entertaiment company, Working experience in indoor playground field, First Aid Knowledge
Ensure excellent customer service standards are maintained at all times
Handle escalated customer complaints and service recovery professionally
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Prepare and review quotations, cost estimates, project budgets, layout plans, Bills of Quantities (BOQ), and expenditure reports, while assisting in annual budget planning and cost control.
Plan, schedule, and monitor preventive maintenance programmes, including air conditioning servicing, pest control, fire extinguisher servicing, BOMBA certification renewals, and standby generator maintenance.
Lead and supervise the Project and Maintenance team by assigning daily tasks, monitoring work progress, providing technical guidance, and ensuring timely resolution of maintenance issues.
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The Customer Service Executive will perform forwarding tasks for customer service activities. In this role, you will execute well-established customer service activities. Key Accountabilities
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Drive Root Cause Analysis for recurring issues and implement robust Problem Management processes to prevent recurrence while establishing escalation procedures for high severity incidents.
Ensure continuous monitoring of ATM applications and supporting systems by maintaining system stability, security, performance, managing production releases, application patches, software upgrades, and supporting mission-critical IBM i (AS400) production environments.
Oversee support for ATM Switching, Payment Processing, Electronic Journal (EJ), Reconciliation Systems, Monitoring Platforms, Settlement Applications by coordinating application deployments and production changes.
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Own high-priority incidents, troubleshoot cross-module integrations, and support processes spanning sales, materials management, billing, stock movement, and business-critical system interactions.
Continuous Improvement
Go beyond firefighting. Lead root cause analysis, contribute to system enhancements, support upgrades and testing activities, and identify opportunities to improve operational efficiency and system stability.
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Love making great coffee and brightening people's day? Find that working with us at MOCCA CAFE, where we support a Global Business Services team by keeping the on-site cafe warm, welcoming, and reliable.
As the backbone of our on-site service, you keep daily operations running, serve consistent drinks, and make sure colleagues feel looked after so the wider team can focus on their work.
Love making great coffee and brightening people's day? Find that working with us at MOCCA CAFE, where we support a Global Business Services team by keeping the on-site cafe warm, welcoming, and reliable.
As the backbone of our on-site service, you keep daily operations running, serve consistent drinks, and make sure colleagues feel looked after so the wider team can focus on their work.
The role also involves tracking sales performance, forecasting, and contributing to sales strategy and training initiatives to strengthen the global sales pipeline.
Gain recognition through measurable improvements in service consistency and margin.
Ready to run smooth, tasty operations and keep customers smiling? Join a role where working with us at Dexrich Ayee means being part of a close-knit F&B team serving honest food and friendly service.
As Operations Manager you will be the backbone who keeps daily service reliable, teams supported, and costs under control so the kitchen and front of house run without friction.
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Strengthen administrative and teamwork skills through daily operations tasks and cross-centre coordination.
JobSummary
Ready to help parents and students find confident starts in maths? By working with us at PlayHub Maths Boardgame Academy, you'll join a small, hands-on team that teaches maths through boardgames and supports children across our centres.
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