Jobs
Companies
Forums
1,100+ Customer Service Support Jobs in Kuala Lumpur - September 2026 - High Salaries
Showing 1,117 jobs results for
"customer service support"
in Kuala Lumpur
Never miss any updates for Customer Service Support jobs in Kuala Lumpur
Manage Alert
Undisclosed
KL City
- Identify trends and patterns in customer inquiries and complaints, and provide feedback to cross-functional teams to help improve products, services, and processes.
- Meet or exceed established performance metrics, including customer satisfaction, first contact resolution, and response time.
- Maintain accurate and complete customer records and logs. ...
Posted
16 days ago
Undisclosed
KL City
- Maintain up-to-date, comprehensive knowledge of company products, platform features, policies, and applicable regulatory requirements.
- Communicate clearly and professionally with customers and internal stakeholders throughout the case lifecycle.
- Identify root causes of recurring issues and surface findings to team leads and QA to strengthen processes and prevent recurrence. ...
Posted
16 days ago
Undisclosed
KL City
- Maintains a positive, empathetic and professional attitude towards customer
- Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
- Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions ...
Posted
16 days ago
Undisclosed
KL City
- Role Highlights:
- Handle complex customer escalations with professionalism
- Deliver resolution-focused support in a fast-paced environment ...
Posted
16 days ago
Undisclosed
KL City
- Manage disgruntled customer, handle customer complaints and escalates to relevant parties
- Process customer request and ensure communication to relevant parties
- As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank’s policy and guideline. ...
Posted
17 days ago
Undisclosed
KL City
- 工作地点：Kuala Lumpur
- 工作模式：Full-Time｜ON-SITE 必须到公司上班
- ️ 此职位必须到公司上班，不是 WFH / Remote 居家办公。 ...
Posted
18 days ago
Undisclosed
KL City
- 工作地点：Kuala Lumpur
- 工作模式：Full-Time｜ON-SITE 必须到公司上班
- ️ 此职位必须到公司上班，不是 WFH / Remote 居家办公。 ...
Posted
18 days ago
Undisclosed
KL City
- Manage customer returns, claims, and defective product processes to ensure timely resolution and customer satisfaction.
- Prepare and distribute commercial and customs documentation in accordance with customer requirements and local regulations.
- Support continuous improvement by contributing to the harmonization and optimization of operational processes. ...
Posted
18 days ago
Undisclosed
KL City
- Conduct application reviews
- Support our publisher base through our email customer service
- Contribute to automation efforts and offer possible solutions ...
Posted
18 days ago
MYR5,500 - MYR8,000 Per Month
KL City
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality
- Any Ad-hoc responsibilities as designated by the supervisor ...
Posted
16 hours ago
Trinity Workforce Solution Sdn Bhd
MYR2,400 - MYR3,500 Per Month
KL City
- Working Days: Monday to Friday (Weekends Off)
- RM2,400 – RM2,700 per month – Mandarin speaking proficiency
- RM2,800 – RM3,500 per month – Mandarin speaking, reading, and writing proficiency ...
Posted
15 hours ago
MYR2,200 - MYR2,800 Per Month
KL City
- Handle multiple chat sessions simultaneously while maintaining quality service.
- Escalate complex issues to the appropriate department when necessary.
- Maintain detailed records of customer interactions in the system. ...
Posted
18 hours ago
MYR7,500 - MYR11,500 Per Month
KL City
- Able to work under pressure.
- Detail-oriented and able to follow procedures and SLAs.
- Proactive and results-oriented. ...
Posted
12 hours ago
MYR2,800 - MYR3,500 Per Month
KL City
- Handle customer enquiries via phone, email, and other communication channels, providing timely and professional support.
- Understand customer needs, investigate issues, and provide appropriate solutions to ensure customer satisfaction.
- Manage and follow up on customer requests, complaints, and service-related cases with proper documentation. ...
Posted
10 hours ago
Undisclosed
KL City
- Escalate enquiries when necessary in line with internal guidelines
- Minimum Diploma Holder
- With minimum 1 year of customer service experience in insurance or financial industry ...
Posted
18 days ago
Undisclosed
KL City
- Provide technical knowledge, pricing and stock information.
- Receiving and processing of customer orders for HK/TW and the management of those same orders until completion. Minimum order processing accuracy at 98% of all orders received each day.
- Liaise with Supply Chain department on export clearances for Sales Orders. ...
Posted
5 days ago
Undisclosed
KL City
- Provide the full suite of DHL customer service offerings confidently, knowledgeably and professionally (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes (e.g. Chat, E-mail, Social Media).
- To proactively look at opportunity for improvement in handling process, potential of reducing wastage, impact on operational efficiency and customer experience.
- Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (Sales Leads, shipment insurance, TDX, Extended Liability and etc.) during interaction with customer (where appropriate). ...
Posted
19 days ago
Undisclosed
KL City
- Qualifications:
- Bachelor’s Degree in Computer Science, Information Technology, Engineering, Cyber Security or equivalent.
- • Minimum [8] years of working experience in ICT, of which minimum [5] years in cyber security. ...
Posted
6 days ago
Undisclosed
KL City
- Serve as the LOB Leader for a designated Customer Support workflow area, acting as the primary point of contact for queue performance, product feedback, operational risks, and customer experience improvements.
- Own the end-to-end health of the assigned LOB across Tier 1 and Tier 2 support flows by monitoring trends, identifying gaps, and coordinating recovery or optimization plans with the relevant owners.
- Drive continuous improvement for the LOB by identifying root causes behind defects in customer experience or operational efficiency, then partnering with Quality, Training, SOP, Workforce Management, Product, Policy, and other cross-functional teams to implement solutions. ...
Posted
7 days ago
Undisclosed
KL City
- Career growth opportunities
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses ...
Posted
7 days ago
Undisclosed
KL City
- Provide the full suite of DHL customer service offerings confidently, knowledgeably and professionally (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes (e.g. Chat, E-mail, Social Media).
- To proactively look at opportunity for improvement in handling process, potential of reducing wastage, impact on operational efficiency and customer experience.
- Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (Sales Leads, shipment insurance, TDX, Extended Liability and etc.) during interaction with customer (where appropriate). ...
Posted
19 days ago
Undisclosed
KL City
- • Provide front-line support to our customers via live chats, phones, and email.
- • Answering queries and resolving client issues regarding our products, platforms, and promotion.
- • Address customer feedback as well as complaints professionally. ...
Posted
19 days ago
Undisclosed
KL City
- Take over cases when bot or self-service cannot resolve them
- Apply correct tagging, routing, and documentation
- Flag repeated customer confusion, broken flows, and recurring issues ...
Posted
19 days ago
ManpowerGroup Malaysia
MYR3,500 - MYR4,000 Per Month
KL City
- Must be an active player of at least one of the following:
- Genshin Impact: Adventure Rank 50+
- Honkai: Star Rail: Level 60 ...
Posted
9 days ago
Accenture Southeast Asia
Undisclosed
KL City
- Stay current with system information, changes and updates
- Comply with service level agreements
- Support and help on Process documentation ...
Posted
19 days ago
Undisclosed
KL City
- Lead reviews activities in order to launch proactive initiatives to improve the support services
- Analyze and improve customer journey/flow
- Experience in Customer support team ...
Posted
19 days ago
Undisclosed
KL City
- The CSS lives the values of our client which are: -
- Responsibility: The CSS represents the client and is the face of the brand to the outside world.
- Quality and a Passion for Excellence: We always want to shoot for the best possible result. ...
Posted
20 days ago
Undisclosed
KL City
- Prepare and maintain sales support materials, reports, and partner resources.
- Coordinate cross-functional communication between Wholesale, Marketing, and Customer Experience teams.
- Assist retail partners with account troubleshooting, login access, order inquiries, and general support needs. ...
Posted
11 days ago
Undisclosed
KL City
- Candidate must possess at least a Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, or Master’s Degree in any field.
- Experience in Customer Service/ Call Centre would be an added advantage.
- Fresh Graduates encourage to apply. ...
Posted
11 days ago
Browse Location:
More Location
Browse Company:
More Companies
Browse "customer service support" Job By:
Browse "customer service support" Job By:
More Industries