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1,000+ Customer Service Support Jobs in Kuala Lumpur - September 2026 - High Salaries
Showing 1,064 jobs results for
"customer service support"
in Kuala Lumpur
Never miss any updates for Customer Service Support jobs in Kuala Lumpur
Manage Alert
MYR3,000 - MYR5,000 Per Month
KL City
- End-to-End Case Management: Ability to manage customer cases from start to resolution, with the same agent taking ownership of the complete customer journey whenever possible.
- Fast Learner: Highly adaptable with the ability to quickly learn new processes, products, systems, and procedures.
- System Proficiency: Comfortable working with multiple systems and platforms, with strong ability to navigate and troubleshoot system-related issues. ...
Posted
11 days ago
Undisclosed
KL City
- · Phone support and log customer(s) queries and issues.
- · Conduct on-site Requirement Study, compile Requirement Study file and prepare Gap Analysis Report.
- · Conduct on-site training for end-users. ...
Posted
11 days ago
Undisclosed
KL City
- Analyze client needs and market trends, and provide actionable insights and recommendations to clients and relevant internal teams.
- Handle urgent client incidents, payment issues, service disruptions, and operational escalations, coordinating with relevant departments to resolve issues efficiently and minimize business impact.
- Work closely with Business Development, Product, Technology, Finance, and Operations teams to ensure smooth project implementation and seamless client service delivery. ...
Posted
13 days ago
Undisclosed
KL City
- Review rostering of staff to optimize resource utilization in order to maximize departmental capacity and flexibility to maintain operational effectiveness at all times
- Handle customer’s escalation from CSAs and assist in problem resolution.
- Frequent and consistent Communication with CS Advisors to created positive customer interaction e.g. implement the approved global CS program, compliance to SOP) ...
Posted
14 days ago
Undisclosed
KL City
- Manage User system access for various applications.
- Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
- Ensure all incidents are managed in accordance with targets set out in SLA. ...
Posted
14 days ago
Colony Coworking Space
MYR1,600 - MYR1,600 Per Month
KL City
- When required, ensuring that non-paying guests are disallowed from gaining access to Jerry Coworking Space within prescribed timeframes.
- Manage monthly applications for after-hour air-conditioning at a specific Jerry Coworking Space.
- When required, assist the Account Manager in preparing service agreements and proposals and the handover process to the Finance Team. ...
Posted
14 days ago
Undisclosed
KL City
- Recognize and take action when escalation and de-escalation is required for critical and urgent cases and follow designated customer procedures.
- Remotely train customers according to technical release and security standards.
- Assist the enrichment of knowledge base by providing Manager feedback on frequently asked questions and resolutions from customers. ...
Posted
14 days ago
Undisclosed
KL City
- Earliest shift start at 6am, latest shift end by 3am
- 5 hours per shift including 1 hour break (additional 0.5 hours comfort break) Rest 2 days (Off day may be split)
- 1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance ...
Posted
14 days ago
Lafleur Beauty Sdn Bhd
Undisclosed
- Support on customers concern on product handling
- Support enquiries regarding promotions, campaigns, product launches, roadshows, and other company events.
- Work closely with the Sales Team to manage new customer and agent enquiries and ensure smooth lead handovers. ...
Posted
14 days ago
Undisclosed
KL City
- Handle sensitive customer data with care and security;
- Apply the latest and greatest customer happiness practices;
- Maintain deep understanding of client solutions and meet KPI; ...
Posted
15 days ago
H2 2026 Support Associate – English (Kuala Lumpur) H2 2026 Support Associate – English (Kuala Lumpur)
Alkaram Hotel Apartment
Undisclosed
KL City
- Deliver outstanding service to guests and partners via phone, email, and chat
- Handle a high volume of inquiries and deliver accurate, timely resolutions
- Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries) ...
Posted
15 days ago
MYR4,000 - MYR4,500 Per Month
KL City
- DOJ : 14th Sep
- Mandarin / English Proficiency
- Email ...
Posted
16 days ago
Undisclosed
KL City
- Maintain accurate records of customer interactions and transactions.
- Follow up on payment commitments and ensure timely resolution.
- Collaborate with internal departments to address customer concerns. ...
Posted
16 days ago
Undisclosed
KL City
- Working Hours: Night Shifts, 5 days working and 2 day off
- Requirements:
- • Proficiency in Mandarin & English ...
Posted
16 days ago
Undisclosed
KL City
- Language proficiency required: Japanese or N1
- Position Summary: Handle live contacts of customers and provide appropriate solution to their queries
- Roles and Responsibilities- ...
Posted
16 days ago
Undisclosed
KL City
- Willing to work on rotational shifts, including weekends and public holidays.
- Able to work onsite at G Tower, Ampang Park.
- Fresh graduates with relevant hospitality exposure are encouraged to apply. ...
Posted
16 days ago
Undisclosed
KL City
- • Customer Support: Respond to customer inquiries promptly, professionally, andin a friendly manner via inbound calls, email, and live chat.
- • Problem Resolution: Actively listen to customer complaints and take ownershipof resolving issues by offering effective and timely solutions.
- • Escalation Management: Escalate unresolved issues to higher-level supportwhen necessary. ...
Posted
16 days ago
Undisclosed
KL City
- Manage batch operations for customers, ensuring a smooth and consistent experience.
- Currently pursuing an undergraduate or postgraduate degree, preferably with a focus on Business, Marketing, or a related field.
- Fluency in written and spoken English is needed to manage stakeholders in the APAC market. ...
Posted
17 days ago
Undisclosed
KL City
- Investigate and resolve customer issues efficiently.
- Escalate complex cases to the relevant internal teams.
- Maintain accurate records of customer interactions. ...
Posted
17 days ago
Undisclosed
- Responsible for branch invoicing and administrative duties
- Prospect our services to walk-in customers
- Other ad-hoc tasks as assigned ...
Posted
17 days ago
MYR2,200 - MYR3,000 Per Month
KL City
- Answer customer questions via phone, social media, or in person.
- Handle customer complaints or any issues that are escalated to you.
- Stay on call for injuries or emergencies and maintain first aid kits. ...
Posted
18 days ago
MYR2,400 - MYR2,400 Per Month
KL City
- Provide friendly and professional customer service
- Assess and value pledged gold (training provided)
- Key in customer data and prepare daily reports ...
Posted
18 days ago
MYR3,500 - MYR4,500 Per Month
KL City
- Product Recommendations: Provide advice and recommend products, services, or loyalty programs based on customer needs and preferences.
- Feedback and Insights: Gather and share customer feedback and insights with management or product teams to help improve services and products.
- Administrative Support: Perform additional administrative tasks as assigned by management. ...
Posted
18 days ago
Undisclosed
KL City
- Monitor operational queues, case ageing and backlog to ensure adherence to service level agreements (SLAs).
- Establish workload prioritisation and resource allocation strategies to optimise operational efficiency.
- Drive timely customer updates and case ownership throughout the resolution lifecycle. ...
Posted
18 days ago
Undisclosed
KL City
- Provide mentorship to customer service teams on soft skills development, fostering stronger communication, emotional intelligence, and resilience in handling customer and operational challenges.
- Continuously evaluate training effectiveness, tying learning outcomes to KPIs such as QA, CSAT, SLA, and error rates.
- Design and deliver structured training programs covering customer service processes, fintech products (e.g., e-wallets, credit, insurance, loan servicing), and regulatory requirements. ...
Posted
18 days ago
Undisclosed
KL City
- Identify trends and patterns in customer inquiries and complaints, and provide feedback to cross-functional teams to help improve products, services, and processes.
- Meet or exceed established performance metrics, including customer satisfaction, first contact resolution, and response time.
- Maintain accurate and complete customer records and logs. ...
Posted
18 days ago
Undisclosed
KL City
- Advocate for customers by translating recurring issues, feature requests, and insights into actionable feedback for Product, Engineering, Sales, and Marketing.
- Build trust with customers by being clear, accountable, and solution-oriented, especially in high-pressure or complex situations.
- Maintain accurate case documentation to support faster resolution, pattern detection, and continuous product improvement. ...
Posted
18 days ago
CP Global Innovation (M) Sdn. Bhd
Undisclosed
KL City
- Monitor operational performance and identify opportunities to improve efficiency, productivity, and service quality.
- Establish appropriate operational controls, procedures, and approval processes.
- Ensure proper documentation and record-keeping of operational activities. ...
Posted
18 days ago
Undisclosed
KL City
- Role Highlights:
- Handle complex customer escalations with professionalism
- Deliver resolution-focused support in a fast-paced environment ...
Posted
18 days ago
Undisclosed
KL City
- CSAT & Root Cause Analysis: Analyze CSAT/DSAT feedback and audit findings to identify key drivers, root causes, and recurring trends.Translate insights into clear problem statements and improvement opportunities.
- Training & Capability Building: Collaborate with the Training team to design and deliver targeted refreshers based on QA findings, focusing on product knowledge, communication, and critical thinking skills.
- Process & Experience Improvement: Partner with Operations, Product, and relevant stakeholders to identify process inefficiencies and recommend enhancements that improve turnaround time, resolution quality, and overall customer experience. ...
Posted
2 days ago
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