Patient Assistance & Front Desk Duties. Greet and assist patients during registration and appointment scheduling.. Provide information regarding clinic services, procedures, and policies.. Direct patients to consultation rooms and manage patient Flow efficiently.. Answer phone calls, respond to inquiries, and handle appointment rescheduling.
Administrative Support. Maintain and update patient records and medical histories in the clinic's system.. Handle billing, payment processing, and insurance claims as required.. Assist in maintaining confidentiality and accuracy of patient documentation.. Prepare and manage daily clinic schedules, ensuring smooth operations.. Monthly Census: This involves tracking the number of patients who visit the clinic each month. The clinic assistant records patient visits, categorizes them by type (e.g. new patients, follow up visits), and compiles this data into monthly reports submitted to the Leader on the first of the month.. GP Census: Similar to the monthly census, the GP (General Practitioner) census focuses on tracking the number of patients seen by each GP. This data helps in assessing the workload each GP and can be used for performance evaluations and scheduling. Submit it to the supervisor in the first week of the month.. Waiting Time Data: Collecting waiting time data involves recording the time patients spend waiting for their appointments. This includes the time from check-in to being seen by a consultant.
Clinical Support. Assist doctors and nurses during medical procedures and minor treatments.. Measure and record vital signs (e.g., blood pressure, temperature, height, and weight).
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We are looking for a customer-focused and detail-oriented Customer Service Executive to manage daily order processing and ensure high levels of customer satisfaction. Acting as the key point of contact, this role plays a vital part in coordinating between customers, transporters, and internal teams to ensure smooth order fulfilment and timely issue resolution.
A Customer Service Officer (CSO) is responsible for ensuring customer satisfaction and efficient service delivery by handling customer enquiries, resolving issues, and maintaining accurate records. The key roles and responsibilities include: