Acting as an escalation point for complex customer inquiries, complaints and order-related issues, ensuring timely resolution and effective communication with customers.
Bonus Factor : Experience in hospitality/certain good brands in market or event and entertaiment company, Working experience in indoor playground field, First Aid Knowledge
Ensure customer interactions are handled within agreed service levels by actively monitoring volumes, queue performance, turnaround times, and case ageing.
Uphold proper accountability, security, and management of operational assets including inventory, keys, access cards, controlled documents, and related resources.
Ensure strong employee engagement within the team, including day to day oversight, motivation, conflict management, training, well-being and performance by providing coaching and skill development in collaboration with the Customer Service Management Team.